Front Office Agent (m/f/d)

Short & brief

Chenot Palace Weggis is the flagship of the Health Wellness Retreat globally active Chenot Group located directly on Lake Lucerne. For almost 50 years, the company has specialised in the areas of health, wellness and luxury hotels. The core approach of our Health Wellness is based on the application of the famous Chenot Method®, which, in synergy with the Chenot diet, stimulates body and mind to detoxify and activate the self-healing powers. At Chenot, we practise Classical Western medicine as well as Chinese medicine.

Located at the foot of the Swiss Alps, the Chenot Palace in Weggis has 97 rooms and suites, a restaurant and a tea lounge. The medical spa covers an area of 5,000 m² and is equipped with state-of-the-art technology to support the Chenot Detox programmes.

Become now a part of our young, dynamic and international team.

Qualifications & Competences

• First experience at the front office in the luxury hotel industry
• Fluent English, both written and spoken, with proficiency in additional languages (such as Russian, Italian, or French) highly desirable
• Ideally knowledge of the hotel software «Protel» or «Protel Air»
• Host qualities: Service at the highest level is your passion
• Structured and organized work and resilience: You keep an overview even in stressful situations
• Team player with a positive charisma: You help your colleagues and are proactively involved

Tasks & Challenges

• Herzlicher Empfang sowie professionelle und persönliche Betreuung unserer internationalen Gäste: Sie lesen zwischen den Zeilen, gehen die Extrameile und sorgen so für einen unvergesslichen Aufenthalt.
• Durchführung von Check-in und Check-out sowie Bearbeitung, Koordination und Kontrolle administrativer Aufgaben an der Rezeption gemäss den Chenot-Standards.
• Professionelles Management von Gästeanliegen und Reklamationen.
• Einhaltung und Weiterentwicklung der Qualitätsstandards.

Opportunities & Perspectives

We are looking for an individual who is ready to take the next career step. This opportunity offers the chance to make an impact, learn and grow in an exciting environment of an internationally operating company with continuous growth. The focus is on people's health, well-being and luxury. You can get involved, build up your own department and make a difference. You benefit from personal and professional development and various company related incentives.