Digital Services & Member Engagement Manager

Critères de l'offre

• Métiers :
• Head of Customer Service
• + 2 métiers
• Diplômes :
• No Diploma
• Compétences :
• English
• Lieux :
• Geneva
• Conditions :
• Permanent contract
• Salary not specified
• Full Time

Critères de l'offre

• Métiers :
• Head of Customer Service
• + 2 métiers
• Diplômes :
• No Diploma
• Compétences :
• English
• Lieux :
• Geneva
• Conditions :
• Permanent contract
• Salary not specified
• Full Time

L'entreprise : LHH ##

The Adecco Group Switzerland

Plus d'infos sur LHH

Description du poste ##

We are seeking a Digital Services & Member Engagement Manager to lead the development and growth of a strategic portfolio of digital services delivered to an international network of members.

Responsibilities

• Define and drive the strategy for a portfolio of digital services (offering, roadmap, evolutions)
• Support the growth of the program through new member acquisition and expansion of existing accounts
• Act as the main point of contact for member organizations, building strong, trust-based relationships
• Understand member needs, lead workshops, and ensure high levels of engagement and satisfaction
• Collaborate closely with technical teams to guide product and service evolution (prioritization, delivery follow-up, quality)
• Contribute to the development of the offer (pricing, service offerings, additional modules)
• Operate in a complex international environment involving multiple stakeholders
• Prepare reporting and produce strategic documentation in English
• Drive continuous improvement based on user feedback and performance insights

Profile

• 10+ years of experience in digital services management, customer success, product/service management, or account management
• Strong client-facing experience with a focus on engagement, retention, and account development
• Ability to work at the intersection of business and technology
• Experience in complex, multi-stakeholder environments (e.g. international, public sector, large ecosystems)
• Excellent communication and facilitation skills (workshops, presentations, stakeholder interactions)
• Strong written communication skills in English. Other languages are a plus.

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