Customer Advisor Competence Center German/French 100%

Ostermundigen (BE) | Start: September 2026 or by arrangement Do you want more than just advising? You love customer contact, recognize opportunities, and want to inspire people with the right solutions? Then you have come to the right place with us In the competence center of our Contact Center, you and your team will ensure excellent service and sustainable member relationships. Quality, professional expertise, and sales are equally in focus. Your mission You competently guide our members through the world of TCS products and recognize their needs early on. With your specialist knowledge, your service orientation, and your sales skills, you create sustainable added value for our members and actively contribute to the success of our competence center. Your responsibility Telephone and written advice for our members – from the offer to the contract conclusion Holistic advice on our entire TCS product range with a focus on insurance Processing of qualified leads from internal departments Active sale of our TCS vehicle insurances Building and maintaining sustainable member relationships Ensuring a high service and advisory quality What you bring with you VBV certification as an insurance intermediary or a VBV partial certification in the non-life sector Very good German and French skills in spoken and written language (at least level C1) Enjoyment of sales as well as a pronounced advisory and service orientation Experience in telephone or written customer care Structured, solution-oriented, and independent way of working Positive charisma, strong communication skills, and team spirit What you can look forward to Regular working hours from Monday to Friday (08:00–17:00) – finished with work already at 17:00 A varied activity with a lot of personal responsibility Modern workplaces with good public transport connections Home office possibility Lived "Du" culture and an open, appreciative cooperation Attractive social benefits and numerous employee discounts Free use of TCS Active (fitness) A strong brand with over 130 years of history and more than 1.6 million members A motivated team that is looking forward to your support Why TCS At TCS, our members and our employees are at the center. Together we live our values and our culture motto: Live responsibility. Grow together. Inspire people. Interested? Then apply today and shape the future of TCS together with us. At TCS, we value and respect diverse life paths and the diversity of the profiles of our employees. Equal treatment is our top priority. Daniel Ischi, HR Business Partner, will be happy to provide information about the position at 058 827 30 06. That's why we have existed for over 125 years: All around TCS Switzerland - TCS Schweiz Touring Club Schweiz Human Resources Daniel Ischi 3072 Ostermundigen