IT Support Specialist

The Swiss cross, proudly featured in the logo, symbolizes the quality and reliability that Tissot has demonstrated since 1853. True to its motto "Innovators by tradition", Tissot makes excellence accessible in more than 160 countries, relying on special materials, advanced functionalities, and refined design. To strengthen our IT Solutions team in Le Locle, we are currently recruiting an IT Support Specialist. Job description In this role, your responsibilities will be as follows: Provide N1/N2 support and quality follow-up to company users on IT hardware (workstations, tablets, printers, and all managed peripherals), as well as on software under the responsibility of the IT team. Install and configure applications and other IT services (Windows 11 / MacOS, Iphone/Ipad, business software, Office 365, etc.). Administer the IT fleet (Active Directory, Office 365 Administration, Jamf, CrowdStrike). Follow up on all user requests and incidents in the ticketing tool (Jira). Ensure the update and sharing of the knowledge base (Confluence). Participate in user training on the services and applications provided, as well as on the security principles inherent to the use of technologies (ICT). Ensure hardware orders from our various suppliers. Participate in the realization of many exciting projects internal to your team or cross-company. Profile Equipped with very good interpersonal skills, you are customer and solution-oriented. Comfortable managing several activities in parallel, you are autonomous, proactive, and dynamic. Your ability to listen, your pedagogical sense, and your ease of communication allow you to interact easily with your internal partners. Capable of managing priorities within the allotted deadlines, you have solid analytical skills. Professional requirements Having benefited from IT training at CFC, ES level or equivalent, you have a validated 1st experience in a similar position in level 1 and 2 IT support. You have excellent skills in Network, Windows and Windows Server management, you master the Office pack as well as Active Directory and are capable of managing and troubleshooting peripherals. You have knowledge of Microsoft 365 and very good knowledge of the MS Teams software. Knowledge of ITIL V4 principles, validated by a certification, is a plus. Languages Native French speaker, you have good knowledge of English.