ICT Support Specialist 100% [Ref:2465]

ICT Support Specialist (a) 100% [Ref:2465] Freestar-Informatik AG has been successfully active on the market since 1998. Through constant growth and expansion of its core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our clientele. In doing so, we place the highest value on ensuring that applicants, clients, and jobs match optimally. On behalf of a very established and successful client, we are looking for a dedicated personality for the position as ICT Support Specialist (a) 100% [Ref:2465] immediately or by arrangement Your tasks First point of contact for employees regarding IT problems and technical concerns in 1st and 2nd level support via various channels Independent recording and processing of tickets including prioritization, documentation, and forwarding to the appropriate specialist departments Active support in the expansion of internal knowledge articles as well as in the optimization of support workflows and processes Structured and solution-oriented handling of support cases with a focus on fast and reliable support for users Your profile Completed IT training or comparable practical professional experience in the IT environment Experience in support or in dealing with customers is welcome. However, decisive factors are a high service orientation and enjoyment of direct contact with users Very good German skills in speaking and writing at least at C1 level as well as good English skills from level B2 Strong technical interest, quick comprehension, and motivation to continuously familiarize oneself with new topics and systems Independent and reliable way of working, good organizational skills, as well as open and clear communication A flawless reputation is required Your chance Versatile tasks in a modern working environment with contemporary IT infrastructure Flexible working conditions with the possibility to work partly from home High degree of personal responsibility and varied tasks with room for your own ideas Good further training and development opportunities with targeted support from the employer Collegial team, short decision-making paths, and an open corporate culture with mutual trust and appreciation Details about this position Start of position immediately or by arrangement Work location Bern area Permanent employment relationship Full-time 100% jpidd31d0a0jm jit0834jm jiy26jm