Specialist ServiceDesk & M365 Superuser

Specialist ServiceDesk & M365 Superuser (a) A does not only stand for AKB, but for everyone who works at the most attractive employer in the Canton Aargau in an open-minded and diverse working environment. Although numbers are important to us, you are not a personnel number with us. We offer you an interesting activity with appreciation for your personality. Within AKB as well as in the application process, we maintain an appreciative and respectful "Du" culture. Dare to address us with "Du". What awaits you You solve internal customer inquiries competently at the 1st level during the first contact and constantly optimize our service KPIs. You specifically check new requirements as a superuser for pragmatic feasibility in our existing system landscape with a focus on Digital Workplace and M365 with SharePoint Online. You actively drive modern formats such as Lunch & Learns and inspire employees for the topic of Future Workplace & Collab with a focus on M365 with SharePoint Online and document fairly for employees. You work closely with the FieldService, bridge the gap to the 2nd level and directly identify optimization needs. You constantly develop our team processes as well as your own expertise as a superuser for our long-term progress. What you bring with you You have training in the field of computer science with proven further education in the M365 environment. Furthermore, you have been able to acquire practical knowledge in the following areas and topics in the past: Several years of technically sound experience in IT support as well as expertise in the M365 & Digital Workplace environment. You know not only the standard apps (Teams, Outlook), but understand the interaction of SharePoint, Copilot, OneDrive, Power Automate and have experience with ITSM suites. Experience with Confluence and Jira is an advantage or great technical interest in building up the specialist knowledge. High empathy for employees, pronounced communication strength and the ability to explain complex technical matters simply. The joy of not only solving problems, but inspiring people for new ways of working and independently designing training formats, round off your profile. jpidc952534jm jit0832jm jiy26jm