Head of Department Servicedesk/Support and ICT Service Management, 80-100%

Move with commitment. - This is the chance to take on responsibility in a meaningful activity of political and social relevance and to drive sustainable developments for the population and economy with your own imprint. Behind this promise stands the Kanton Solothurn with countless possibilities, a tangible flexibility and a stability in the working environment. The Polizei Kanton Solothurn guarantees high security for the people in the Kanton Solothurn - competently day and night. It operates an independent ICT infrastructure with an extensive range of highly available systems and applications. For the Kommandoabteilung, we are looking for a Head of Department Servicedesk/Support and ICT Service Management, 80-100%, at the Solothurn location, effective immediately or by arrangement. Your responsibility: As Head of the department Servicedesk/Support and ICT Service Management, you bear the personnel, technical and organizational responsibility for an economical, customer-oriented and high-quality service operation. You steer and further develop the company-wide ICT Service Management, are responsible for the configuration and continuous further development of the ICT Service Management tool, define and optimize service management processes and ensure their uniform implementation as well as compliance with standards and quality specifications. In this function, you steer and optimize the service operation and initiate suitable improvement measures if necessary, in order to ensure a continuous improvement process. Your area of responsibility includes, in addition to monitoring service quality and compliance with agreed service levels, also the coordination of escalation management in the event of critical malfunctions. Your tasks include the management of ICT total and partial projects according to the project management method HERMES, the representation of the department in cross-organizational projects as well as the coordination of cooperation with internal and external stakeholders. Your profile: For this position, you bring a completed IT training with higher vocational education or a comparable qualification, preferably in business informatics, service management, project or process management. Several years of professional and leadership experience in ICT Service Management, in the operation and support of ICT systems, in application management as well as in the management of ICT projects and procurement projects are required. Distinct independence, a structured and solution-oriented way of working as well as the willingness to take on responsibility and to actively drive the continuous optimization of processes and services with a continuous improvement mentality, distinguish you. You convince through teamwork, assertiveness and a professional appearance. With your communicative strength and your appreciative leadership style, you develop employees in a targeted manner. You have very good German skills, are ready for extraordinary assignments and on-call services and possess a category B driver's license. An impressive range of people, professions and possibilities, paired with a meaningful activity of political and social significance - we are proud of that. Working for the Kanton Solothurn means committing oneself to social and cultural diversity and being able to leave your own imprint. Because: Your contribution counts. With your commitment, you move yourself and us forward. LEARN MORE