ServiceNow Business Analyst / Consultant

28.06.2026 8005 Zürich Business Informatics • Permanent position Office Salary band 115'000 - 130'000 CHF 01 Future Employer ## As a ServiceNow Consultant, you advise customers in the areas of IT Service Management, digitalization, and process optimization and support the implementation of applications based on ServiceNow. As part of the consulting services, implementation, and support of ServiceNow-based applications, we are recruiting potential Business Analysts on behalf of a partner. 02 Your Task ## • Advising customers in the areas of IT Service Management, digitalization, and process optimization • Creation of concepts and specifications in cooperation with customers • Architecture and design of complex process applications of the ServiceNow product line • Collaboration in the implementation of the designed solutions • Technical project management taking commercial requirements into account • Collaboration in the installation of software solutions and product launch at the customer site • Supporting sales as part of pre-sales activities 03 Benefits ## • Participation in external further training • At least 5 weeks vacation • Modern workplace • Regular team-building measures and company events • Structured and guided onboarding • Responsible activities 04 Your Profile ## • Completed FH/ETH degree (Informatics, Business Informatics) • Proven ServiceNow project experience as a consultant and developer • ServiceNow certificates • Experience in project management • Good German and English skills, written and spoken • Independent working, entrepreneurial thinking and acting • Willingness to achieve above-average results in a young, motivated team 05 Things to know ## • Varied and challenging projects in the future-oriented IT industry • Individual coaching and further training – we want you to stay at the cutting edge • Promotion of your strengths and talents • Agile team with flat hierarchies • High degree of self-determination • Possibility to work from home • Flexible working models and attractive working conditions • Excellent work-life balance