IT Service Management Specialist EMEA (all)

Work predominantly on site in Horgen First-Level-Support Processing of daily service requests via the ticket system Forwarding of complex requests to Second-Level-Support Second-Level-Support Maintenance and organization of server rooms and IT equipment warehouses on site Procurement and setup of IT hardware such as laptops, desktops and printers Support and maintenance of local conference room equipment Coordination of third-party providers for on-site support Remote Eyes & Hands for global IT teams: Support with cybersecurity tasks such as patching and malware incidents Collaboration on the company architecture by defining standards Troubleshooting on local servers and networks (WLAN/LAN/WAN) Completed IT training or comparable experience Enjoyment & experience in IT support (1st and 2nd level) Good knowledge of IT infrastructure, networks and cybersecurity High service willingness and diplomatic Very good German and English skills Come to us to move forward. For more than 75 years, Oetiker has been the leading manufacturer of high-end connection solutions for OEMs worldwide. As an employer, we offer our employees attractive international challenges and many development opportunities. Diversity and high quality standards are the cornerstones of our corporate culture. This is how we connect the visions of today with the technology of tomorrow. #besteArbeitgeberinTopTen#GreatPlaceToWork#2026 Being part of 'TeamOetiker' means working together with over 2'000 people in 32 countries and at 13 production sites. We are the leading provider of high-end connection solutions for automotive and industrial applications. Our clamps, clips, rings, bands and quick connectors can be found on almost every vehicle in the world and in millions of household appliances. We are a Swiss family business with a long-term perspective and a focus on sustainable business success. Does this sound like a place you'd like to work? Then get in touch with us!