Service Desk Employee (a)

• 15 septembre 2026
• 100%
• Indefinite duration
• German (Fluent), English (Fluent)
• 5046 Lupfig (Aargau)
• Log in to see the salary estimate from jobup.ch

Do you want to actively shape the future of Green? ##

At Green, we are building the pillars of the digital future in Switzerland. We embody the pioneering spirit, innovation with vision, and strong partnerships - for our employees as well as for our clients. We create solutions and services for private clients, companies, up to large international cloud providers. With four sites, two hyperscale campuses and several data centers in the Zurich region, good networking and a cloud ecosystem composed of renowned partners, we have the necessary infrastructure to achieve great things.

Your area of responsibility ##

• Recording, categorizing and prioritizing incidents, service requests and changes according to ITIL standards and SLAs
• Autonomous processing of standard requests and first solutions according to defined processes.
• Escalation of complex or urgent requests to second-level support and close collaboration with other specialized departments
• Coordination and follow-up of escalations to ensure efficient problem resolution.
• Monitoring of all service requests (incidents, service requests, etc.) to respect service levels and guarantee high availability
• Continuous use and updating of the knowledge base to provide solutions to recurring problems
• Extension of the knowledge base with new documented solutions in order to sustainably improve service quality
• Recording and transmission of client feedback as well as recurring problems to continuously optimize service processes
• Participation in training and professional development on ITIL, data center processes and new technologies to always stay up to date

Your skills ##

• Completed training
• Experience in the service desk or technical client support is an advantage
• Basic understanding of data center infrastructure: knowledge of servers, storage solutions, network technologies and racks is a plus
• Knowledge of incident, service request and change management according to ITIL (certification an asset or willingness to obtain it)
• Analytical and solution-oriented mindset - rapid analysis of errors and structured problem solving
• Client-oriented and service-oriented communication - professional and friendly even in stressful situations
• Stress resistance and flexibility
• Team spirit - close collaboration with colleagues and other support levels and adaptation to dynamic requirements in the data center environment
• Fluent proficiency in German and very good knowledge of English orally and in writing

Our offer ##

You will find a warm and collegial environment with us. Your team is well-established and will support you especially in the initial phase. Green is characterized by short decision paths and a flat hierarchy. We are in healthy growth and have much to do - let's get to work.

At Green, we are building the pillars of the digital future in Switzerland. We embody the pioneering spirit, innovation with vision, and strong partnerships.

Are you up for it? ##

We look forward to applications (a) of all kinds - the (a) signifies diversity, also in our job title.

We look forward to your application via the "Apply now" button (no cover letter required). Please use exclusively this route to transmit your documents to us, as we cannot take into account applications through other channels, such as for example by e-mail.
If you have questions about our application process or about a vacant position, you can contact us at any time at the e-mail address recruiting@green.ch. We thank you for your understanding, as we are often in interviews and difficult to reach by telephone.

We look forward to accompanying you in your journey and perhaps welcoming you soon within Green.

We wish to avoid the use of recruitment agencies for this position. Please do not submit files to us, thank you very much.