Technical Customer Support Representative

Lagerlogistik AG, headquartered in Winterthur with around 140 employees worldwide, develops highly efficient warehouse solutions from planning to realization with typical precision. To ensure the perfect material flow from storage to removal, special attention is paid to ergonomic operation, innovative technology, and continuous handling with a high degree of automation. The product range is developed such that almost all challenges in the field of special warehouse technology are covered; from the fastest picking system to the honeycomb warehouse with over 10,000 storage locations, integrated saw cells, in-house warehouse management WMS, and optional connection to the ERP system. To strengthen our Technical Service & Support team, we are looking for a motivated Technical Customer Support Representative (m/f/d) for our location in Winterthur Technical Customer Support Representative (m/f/d) Your tasks In this exciting role, you are responsible for the following tasks: Technical advice and support for customers and service technicians Timely planning and coordination of repair assignments Coordination of remaining work from new plant business Processing hotline and support cases Sale of service services such as maintenance contracts, training, spare parts packages Project management of small projects in the area of plant optimization, retrofit, and product development Coordination of technical service deployment meetings with the customer Customer visits possible Permanent controlling and optimization of processes Your profile Completed basic technical training with technical or commercial further training Experience as a service technician in mechanical and plant engineering Good IT knowledge (MS-Office) Independent, reliable and structured way of working Responsible and decisive Team player, communicative as well as high service and service mentality Good English skills in spoken and written form, French skills are an advantage Good mechanical and electrical knowledge required Knowledge in control, regulation, and drive technology Our offer We offer you an exciting challenge in a dynamic, international and yet family-like company A corporate culture with room for individual responsibility and entrepreneurial ideas After thorough induction, you will independently manage your own projects. You will be supported at all times by our highly motivated team Flexible working hours, possibility of home office, possibility of vacation accrual Good connections to public transport, free parking spaces, sports, leisure, and catering options in the immediate vicinity Enthusiastic? Then grab your chance and apply! We look forward to your meaningful, electronic dossier, via e-mail to write e-mail (<>), or your call for preliminary clarification. Lagerlogistik AG - In der Au 5 8406 Winterthur, Switzerland Tel.: write e-mail (<>) jpid6ee207cjm jit0727jm jiy26jm