Operation Manager

F&B Operations

• Supporting the Restaurant/Bar Manager in the operational management of restaurant, breakfast, bar, room service, and events
• Ensuring highest service and quality standards according to Relais & Châteaux
• Supporting roster planning, hour controls, training, and employee development
• Active presence in daily business and playing the host role for our guests
• Co-responsibility for purchasing, warehouse & cost control, and menu development

Personnel & Organization

• Supporting department heads in personnel management and employee care
• Participation in general recruitment, onboarding, and training
• Control of working hours, vacation planning, and administrative personnel tasks
• Support with budgeting, forecasts, and business evaluations
• Support in processing guest feedback and in quality management

Technology & Infrastructure

• Supporting the management with technical and organizational projects
• Coordination of maintenance, technical, and infrastructure topics
• Supporting the housekeeping management with deployment planning, hour controls, and quality standards, including porter management
• Ensuring compliance with hygiene, quality, and safety standards (HACCP)
• Continuous optimization of processes and operational workflows

Assistant to the Management

• Close cooperation with the management in operational and administrative matters
• Coordination and accompaniment of cross-departmental projects
• Support with internal organizational and development projects
• Taking over special tasks and deputy functions in operational business

Culinary arts & management are in your blood – as are organization, communication, and efficiency.

• Completed training in the hotel or gastronomy industry
• Several years of leadership experience in upscale hotels or gastronomy in Switzerland
• Strong leadership qualities and organizational skills, good understanding of numbers
• Strong IT skills (Gastronovi, Mirus, PMS, Office365..). Various PMS or Canva an advantage)
• Good wine knowledge (Minimum WSET 2)
• Independent, structured, and solution-oriented way of working
• Professional and warm appearance; physically stable, fit, and balanced
• Very good German, French, and English skills
• Joy & experience in dealing with international guests and employees

Various reasons to choose us

• A workplace in one of the most beautiful locations in Zermatt – with a direct view of the Matterhorn
• The opportunity to work at the highest level in a renowned Relais & Châteaux hotel
• A warm, motivated, and well-coordinated team that supports each other
• Short decision-making paths and a family-like corporate culture
• Space for initiative and the opportunity to contribute ideas
• A structured induction and support from experienced colleagues
• Internal as well as external further training opportunities
• Modern working conditions with digital time tracking

Our employee benefits

• 25 % discount in our restaurants and bars
• Purchase of selected wines at cost price – get to know our assortment privately too
• Special rates for family members from CHF 150.– per night
• Exclusive Relais & Châteaux employee rates in hotels worldwide (from CHF 100.– to CHF 150.– per night)
• Free use of our INFINITY Spa with indoor and outdoor pool
• Free ski and snowboard rental at our partner FlexRent
• Various discounts at partner businesses in Zermatt

We are looking for you - the organizational talent with versatile hotel/gastro experience - from now or by arrangement. In a yearly position, with accommodation.

Front row to the Matterhorn – and to moments that stay.

Sunset Lovers, winter sports enthusiasts, hiking and bike lovers come to us at Schönegg.

In the middle of Zermatt and yet with perhaps the most beautiful view in the place lies our Schönegg: A place where hosts maintain real contact, live quality, and create something special every day.

As part of the Relais & Châteaux family, we combine alpine elegance with a family atmosphere – with 45 rooms, the spectacular Infinity Terrace, the restaurant Saveurs (15 Gault&Millau points) and our new Infinity Spa: a modern retreat above the rooftops of Zermatt that brings body and senses into harmony.

Whether in direct guest contact, in coordination, or in exchange with other departments – your everyday life is versatile and lively. You are the right hand of our management and the sparring partner of our Department Heads.