RECEPTIONIST (M/F)

RECEPTIONIST (M/F) Job description: As a receptionist within our prestigious 5-star hotel, you are the first point of contact for our guests, offering a warm welcome and excellence in service. You ensure the smooth running of the stay, from arrival to departure, in order to guarantee a seamless and memorable experience. As the reception is open continuously, you will work according to variable schedules, including morning, afternoon, and night shifts. This position is available for a start on 1st December as a CDD for a duration of 3 months. Your missions, under the supervision of the Chef de Réception: • Warmly welcome our guests upon arrival and facilitate their check-in as well as their check-out, in accordance with LQA standards. • Anticipate guest needs to ensure optimal follow-up of their stay through meticulous preparation (pre-arrival call). • Manage reservations, modifications, and cancellations, ensuring service is adapted to the specific requests of the guests. • Ensure the administrative management of stays (billing, collections, etc.) in a precise and rigorous manner. • Promote the different services of the hotel throughout the stay. • Report and handle all complaints and problems encountered, in collaboration with the different departments, while ensuring rigorous follow-up of the solutions implemented. • Maintain fluid and effective communication with all hotel departments to guarantee quality service. • Manage all guest requests throughout the stay, in collaboration with Reception and other departments. • Update guest profiles in Opera Cloud, integrating their preferences and remarks to personalize their stay. • Driving of "free shuttles" for guests from 8h30 to 20h00 • Contribute actively to the continuous improvement of service quality by providing suggestions and ensuring guest satisfaction. • Provide training to Reception staff on the Spa offer in order to better promote the facilities, treatments, and care to the clientele. • Master the "Leaders Club" program. • Provide concierge services (activity recommendations, restaurant reservations, transport organization, etc.). • Drive guests' vehicles safely, in compliance with the highway code and rules of good neighborliness. • Ensure careful parking of vehicles in the hotel garage, ensuring their security and cleanliness. • Perform regular checks of the garage and vehicles. • Actively sell superior rooms and additional services in order to optimize revenue. • Preparation of arrivals and follow-up of guest preferences to offer a personalized experience. • Regular contact with guests in order to anticipate their needs and personalize their experience. PROFILE SOUGHT: • Minimum 2 years of experience in a similar position within a high-end hotel, ideally a member of Leading Hotels of the World. • Excellent command of French and English (any other language is an asset). • Excellent presentation and very good communication skills. • Team spirit and sense of service. • Good command of the Opera Cloud software. • Must have a vehicle.