Application Support & Process Employee

Are you interested?

Task

German :

Emeria Switzerland, a subsidiary of the Emeria Group, is a significant provider of real estate services in Switzerland. This includes the management of residential and commercial real estate, the administration of condominiums, appraisal, the trading of real estate and residential properties, as well as consulting in insurance and mortgage matters. These services are provided by over 700 specialized employees throughout the country to ensure a customer-oriented and high-quality service. Our company is part of the real estate network of the Emeria Group.

To strengthen our team, we are looking for an engaged and upbeat personality as an Application Support & Process Employee, to start immediately or by arrangement. The place of work is optionally in Basel or Lausanne.

Your tasks

• Ensuring application support (1st and 2nd level) for GaraioREM as well as for our accounts payable workflow
• Prioritizing disruptions and requests according to their impact and ensuring a high service quality
• Accompanying requests until their resolution as well as ensuring clear communication with colleagues, including in French
• Updating documentation and ensuring compliance with processes
• Conducting internal training in French as well as supporting users in the introduction and use of the tools
• Participating in further development projects of the ERP system and the associated add-on or peripheral systems

Your perspectives

• A versatile task with a lot of individual responsibility and development opportunities
• A team-oriented working environment in a company with a family flair
• Good employment conditions, modern workplace, flexible working hours, home office, workplace near you (24 locations throughout Switzerland)

French :

Emeria Switzerland, a subsidiary of the Emeria group, is a major player in real estate services in Switzerland. This includes the management of residential and commercial real estate, the administration of condominiums, appraisal, the transaction of real estate and residential properties, as well as consulting in insurance and mortgage matters. These services are provided by more than 700 specialized employees throughout Switzerland, in order to guarantee a customer-oriented and high-quality service. Our company is part of the real estate network of the Emeria group.

In order to strengthen our team, we are looking for, immediately or by arrangement, an engaged and dynamic personality as an Application Support & Process Employee. The place of work is at your choice in Basel or Lausanne.

Your missions

• Ensure 1st and 2nd level application support for GaraioREM as well as for our accounts payable workflow
• Prioritize incidents and requests based on their impact and guarantee a high quality of service
• Ensure the follow-up of requests until their resolution and guarantee clear communication with colleagues, notably in French
• Update documentation and ensure compliance with processes
• Provide internal training in French and accompany users in the introduction and use of the tools
• Participate in the development projects of the ERP system as well as the associated complementary and peripheral systems

Your perspectives

Your perspectives

• A versatile role offering great autonomy and development possibilities
• A work environment focused on team spirit, within a company with a family atmosphere
• Good employment conditions, a modern working environment, flexible hours, teleworking and a workplace close to you (24 sites throughout Switzerland)

Profile

German :

• Completed commercial or IT training or an equivalent training, ideally supplemented by initial experience in application support, user support or in the advanced use of an ERP system
• Knowledge in the real estate sector, especially in real estate accounting, is an advantage
• Exact, independent as well as solution-oriented way of working
• Very good IT skills (MS-Office, GREM)
• Experience with a ticketing tool, ideally Jira from Atlassian, is an advantage
• Fluent French in speaking and writing and very good German skills

Would you like to shape the future together with us? We look forward to...