Emergency Call Center Agent Day and Night Shift (m/f/d)

Job Description ### Emergency Call Center Agent Day and Night Shift (m/f/d) 100% Would you like to make a valuable daily contribution to the safety and well-being of others through your work? For a Switzerland-wide organization in the field of emergency call and security services, we are looking for a committed, resilient, and service-oriented personality for deployment in a modern 24-hour emergency call center. Tasks In this responsible function, you are the first point of contact for those seeking help, receive incoming emergency calls, professionally record concerns, and coordinate, if necessary, auxiliary personnel as well as rescue and security organizations. Furthermore, you support the management of a senior hotline and make an important contribution to the safety of lone workers. Requirements For this task, you must have experience in shift operations as well as in telephone customer service. You communicate with stylistic confidence in Swiss German and German and have good French skills at least at level B2. Even in demanding situations, you maintain calm, act responsibly, and convince through your strong customer and service orientation. Confident handling of IT systems is required. Knowledge in the healthcare sector is an advantage, but not a condition. You are offered a permanent position with a workload of 100% with varied day, late, and night shifts. The night shifts take place from 22:30 to 06:30 and are performed on-site. After successful training, there is the possibility to perform part of the assignments in a home office. Additionally, you benefit from free parking spaces, a careful introduction, as well as an appreciative and collegial working environment. Interested? Then we look forward to your application.