Sales Advisor

Sales Advisor (M/F) Salons Patek Genève Sales Advisor (M/F) Mission As part of this role, you will be responsible for welcoming and following our clients with impeccable manner in order to identify their expectations. To propose the most appropriate timepieces and jewelry items to them. You will be the guarantor of the philosophy, culture, and values that Patek wishes to transmit. Responsibilities Welcome, inform, and advise clients in order to satisfy their requests as best as possible and to enable customer loyalty. Identify client expectations and strive to redirect the client to other available references with tact and diplomacy. Accompany the client from the beginning to the end of their visit in our Salons. Ensure the well-being of the client, making sure they feel welcome throughout their visit and that they can benefit from a customer experience that meets their expectations. Provide precise technical and/or historical explanations to clients regarding great complications. Propose the most appropriate timepieces or jewelry items. Maintain a privileged relationship with certain clients, provide high-level technical explanations, and share the historical knowledge of our products. Respond to the expectations of the company, provide excellent customer service, and demonstrate the importance that Patek places on its products and its clientele. Follow the evolution of competing brands' products and stay informed about watchmaking activity in general through the reviews made available. Guarantee a professional image of oneself and of the Salons. Show the client that Patek salespeople keep their promises and that the interest of the brand is not limited to the immediate sale of the product but aims at the perfect match between full customer satisfaction and the satisfaction of having served them perfectly. Ensure the organization, preparation, and execution of all tasks concerning the sale of watches and jewelry. Promote the sharing of information and ideas regarding marketing and products with hierarchy and colleagues in order to continuously improve the skills of the entire team. Ensure sales follow-up, the establishment of all documents (invoices, certificates of origin, etc.) including the collection of money and actions in case of theft in perfect sharing of information. Profile sought CFC as a Commercial Employee (or equivalent). Proven experience in the advice and sale of prestige watch products. Excellent watchmaking culture. Sense of welcome and service. Mastery of sales techniques. Very good general culture. Excellent knowledge of the history and products of PPSA. Mastery of French and business and technical English (oral and written), all other additional languages an asset. Excellent interpersonal skills, excellent presentation, and interpersonal skills. Team spirit, dynamic, discretion, and resistance to stress. Job reference 3682 jpid7a21d4ajm jit0730jm jiy26jm