(Senior) Customer Success Manager - French (m/w/d)

Do you want to start your career in a rapidly growing start-up in the DACH region? We are looking for talents to support our Customer Relationship Management team. As a Customer Success Manager for Switzerland (m/w/d), you ensure a good customer journey and maintain the relationship with our Swiss B2B customers. In case of questions and challenges from our stakeholders, you serve as a point of contact and are available at all times with your expertise to find the best possible solution together. Customer care: Proactive care of our B2B customers, including continuous evaluation of the tools used and derivation of optimization approaches. Swiss focus: Specialization in the Swiss customer base with responsibility for technical and organizational decisions. Onboarding: Structured onboarding for our new customers to ensure optimal product use. Customer consulting: Consulting B2B customers from different industries on technical and organizational issues in close cooperation with Tech, Customer Service, Project Management, Business Development, Engineering, and Product. Project communication: Support in coordinating and communicating within ongoing projects. Feedback & product development: Systematic collection and forwarding of customer feedback to the Product Team for the continuous development of the product. On-site care: Care of customers not only remotely but also on-site to ensure optimal consulting and support. Qualification: Completed commercial or technical apprenticeship (EFZ) or comparable training. Professional experience: At least 2 years of experience in Customer Success Management and/or project management. Communication & analysis: Pronounced communication strength and analytical thinking for the structured recording and presentation of complex facts. Teamwork: High team orientation and active participation in the further development of internal processes together with colleagues. Problem-solving: Strong problem-solving ability; even complex challenges are approached pragmatically and solution-oriented. Tool competence: Safe handling of MS Office; ideally experience with CRM systems. Data affinity: Solid experience in handling large amounts of data is an advantage. Swiss expertise: Swiss or familiar with the Swiss mentality to communicate authentically with customers. Swiss German & French: You are fluent in one language (C2) and have very good knowledge of the other (at least C1) 40 hours per week (trust basis) Working hours: Monday to Friday, no shift work Permanent employment contract Location: 100% remote - residence in Switzerland Team: 17 colleagues This is what your working day looks like with us Working with a mountain view: Our office in the Neue Balan offers more than just modern equipment: from the rooftop terrace, you enjoy an Alpine panorama, in summer we grill together, and our team events ensure a good atmosphere. Team spirit and impact culture: Your voice counts with us! We live flat hierarchies and a culture of "du" from day one. This means: short decision-making paths, direct exchange with all levels, and a team that actively supports you. Your ideas are not only welcome here but also heard. Freedom for your ideas: You take responsibility and can actively contribute your ideas. We promote your development - with real trust in your abilities. This is what we offer you additionally Your plus: Occupational pension scheme, Corporate Benefits, and Jobrad leasing - and on top, you can choose between a subsidized Deutschlandticket or EGYM Wellpass Your flexibility: 29 vacation days, flexible working hours, and the possibility of EU-Workation Your setup: An onboarding that picks you up directly, height-adjustable tables, and modern Apple equipment for your perfect start from day one Your well-being: A healthy energy kick through free snacks (fruit, nuts, muesli), subsidized office catering, and weekly team lunch Your match: Lived start-up mentality in a financially secure and stable environment Ready for the next step? Then become part of our team - and shape the future with us! Simply and quickly apply via the button below "Apply for this position" We look forward to hearing from you!