IT Service Manager*in

IT Service Manager*in Das Universitätsspital Basel occupies a leading role in the (inter-)national medical and research landscape. Our campus in the heart of the city of Basel stands for innovative strength, development opportunities, and interdisciplinary cooperation. IT Service Manager*in per sofort or by arrangement What you can move Introduction, further development, and operation of ITSM processes (Incident, Change, Problem, Request) Construction and maintenance of a central CMDB incl. definition of data models and governance Further development and operation of Jira Service Management as a central service management platform Establishment of ITSM standards, methods, and best practices (ITIL-oriented) in the organization Ensuring service quality through KPIs, reports, and continuous improvements What you bring with you Sound experience in IT Service Management Experience with Jira Service Management or comparable tools Knowledge in the construction and operation of a CMDB as well as in service modeling Understanding of process design, implementation, and organizational anchoring Structured, solution-oriented way of working and high service orientation Your benefits at USB Attractive wage policy and excellent social benefits Discounts in the areas of shopping, sport, and leisure Support with moving and apartment searching 25 vacation days plus 5 also free flex days Support with further education and training and career planning Campus in the heart of Basel and in the Dreiländereck Comprehensive childcare possibilities Free sports and movement program Scope for design in the construction and further development of ITSM and CMDB Active participation in the professionalization of the IT organization (D&ICT) Collaboration in an interdisciplinary environment with high strategic relevance Modern tool landscape (Atlassian Suite) and possibility for active co-design Diverse development possibilities in the area of Service Management and digitalization We look forward to your application Stefanie Körner Senior Recruiter About USB There are many reasons to come to us: working at USB primarily means being part of a committed team of over 7500 employees from around 90 nations. Our lively everyday life is characterized by forward-looking research, cutting-edge medicine, and knowledge transfer at the highest level. In addition, there is a modern corporate culture, interdisciplinary approach, inspiring innovative strength, and versatile training and further education opportunities. Would you like to shape the hospital of the future with us? Then become part of us! #TeamUSB jpidb69f46ajm jit0730jm jiy26jm