Senior Lead - Distributor Operations, EMEA

As the Senior Lead - Distributor Operations, EMEA, you will define and execute the operational strategy for premium footwear, apparel, and accessories across distribution networks in the Region. You will balance complex supply chain execution with deep collaborative partnership, bridging local regional logistics with global operational standards. Reporting to the Head of Regional Supply Chain on the EMEA team, you will guide a dedicated team to elevate orderbook management and drive process scalability that supports sustainable commercial growth across the region.

Your Mission

• Lead the end-to-end long-term strategy for omni-channel customer service and regional supply chain operations for distributor networks across EMEA
• Guide a high-performing operations team to achieve orderbook excellence from seasonal order intake to cash reconciliation, including high-velocity sample and marketing orders
• Define and optimize distributor compliance initiatives, driving customer-centric value-added services, packaging standards, and localized labeling requirements
• Establish and document clear standard operating procedures across regional sales operations, compliance, and product supply to build a resilient operational foundation
• Partner with Sales, Supply Chain, Finance, and Logistics teams to streamline product flow, enhance supply visibility, and increase delivery efficiency
• Leverage business intelligence reporting tools to analyze shipment data, proactively escalating supply chain risks and implementing data-informed mitigation strategies
• Represent the EMEA region in global system testing, ERP enhancements, and organizational program initiatives to scale internal capabilities
• Build a collaborative and psychologically safe team culture focused on operational excellence, providing continuous mentorship and clear pathways for talent development
• Drive strong fiscal discipline across the order book, ensuring timely shipment and invoicing each quarter and at year-end to deliver against global financial targets
Act as a change agent by challenging the status quo and leading the design and implementation of optimized ways of working to elevate distributor operations to a best-in-class standard

Your Story

• You bring 8+ years of functional experience in operations, logistics, or supply chain management within a premium omnichannel consumer goods brand
• You bring 2+ years of direct people leadership experience guiding operational teams and managing regional or distributor-focused service delivery
• Proven expertise operating within a high-growth environment, navigating complex distribution networks and regional compliance landscapes across EMEA
• Advanced systems capability including intermediate Excel modeling, automated reporting insights, and deep familiarity with ERP systems such as Microsoft D365
• Professional fluency in English with the ability to articulate complex operational problems concisely to both technical execution teams and senior leadership
• Exceptional problem-solving capability rooted in data analysis and root-cause mapping, with an approach that treats operational setbacks as learning opportunities
• Mobility and flexibility to align schedules and co-create workflows across international matrix environments, partnering with peers across Americas and APAC

Your Team

The EMEA Regional Supply Chain team is responsible for supporting, elevating, and improving the operational accountabilities for our distributor partners. We balance data-driven precision with commercial creativity, acting as the critical conduit between global strategy and regional execution. Moving at a dynamic pace, we work collaboratively to navigate supply chain complexities, establish scalable infrastructure, and ensure every touchpoint reflects our brand standard of excellence. We celebrate regional diversity, solve complex problems as a cohesive sports team, and are dedicated to delivering an exceptional experience to our fans and partners.

Competencies

• Problem Solving: The process of identifying a problem, analyzing its root causes, evaluating potential solutions, and course-correct the solution as needed
• Grit: The combination of passion and sustained persistence applied toward long-term achievement, even in the face of adversity
• Results Orientation: The ability to prioritise, plan, and achieve high-quality outcomes that meet or exceed expectations and produce results with accuracy and thoroughness
• Effective Communication: This ability goes beyond the exchange of information to being able to convey a message clearly and concisely so the specific audience understands it, leading to a shared understanding
• Accountability: Taking responsibility or ownership for your actions, commitments, and projects
• Entrepreneurial innovation: You thrive when creating new ideas and finding better ways of work and focus that prove useful for the team