Digital Advisor Customer Center 80 - 100 %

Digital Advisor Customer Center 80 - 100 % Simplifying together. Because life is full of possibilities, while becoming more complex. That is why we are looking for female and male employees who, with us, implement simplicity. Digital Advisor Customer Center 80 - 100 % Customer Center Gümligen or Bienne Your activities being the first point of contact to competently advise our female and male customers by telephone and by video on the themes of payment, savings, pension planning and digital banking welcoming female and male customers from our branches via videoconference and offering them a consulting experience that is both personal and professional identifying the needs of our clientele and recommending suitable products and services to them creating a climate of trust thanks to your empathy, your communication skills and your open-mindedness, and thus contributing to a high level of customer satisfaction You possess a completed basic training in the service sector excellent spoken French and fluent spoken German (conversational level) pleasure in human contact as well as in consulting and sales by telephone and video – ideally complemented by initial professional experience in this field team spirit, openness to change and the desire to thrive in a dynamic work environment with schedule planning The ability to respond to the various needs of our female and male customers and to maintain an overview even in demanding situations You must know The integration period lasts approximately 2 to 3 months, takes place on-site and is carried out full-time (100%) On Monday, continuous availability is required due to the high volume of requests from our clientele Possibility of working from home up to two days per week after the integration phase – depending on your activity rate We offer Tasks We offer exciting and varied tasks for employees who participate, simplify and demonstrate committed ideas. Culture We are simple and clear, engage in dialogue on an equal footing and maintain a collegial and friendly culture. Organization As a medium-sized company, we rely on horizontal hierarchies and clear paths. Development We invest in the development of our employees and encourage our talents. Flexible engagement conditions We offer our female and male employees modern and flexible working time models such as working from home, flexible hours, part-time work (also in management positions), the purchase of additional vacation days, unpaid leave, sabbaticals, etc. Special conditions We guarantee our female and male employees various discounts such as special conditions on all banking services, discounts on the purchase of REKA money, an employee referral bonus, the payment of 100% salary during military service, maternity leave, paternity leave and sick leave. The next step Are you interested in this challenge? We look forward to receiving your application. Questions about the application process Brechbühl Questions about the position About us Valiant is an independent Swiss financial service provider. It is exclusively present in Switzerland and offers private customers and SMEs a complete, simple and understandable range of services in all financial areas. Valiant is locally established in fifteen cantons: Aargau, Basel-Landschaft, Basel-Stadt, Bern, Fribourg, Jura, Lucerne, Neuchâtel, St. Gallen, Schaffhausen, Solothurn, Thurgau, Vaud, Zug and Zurich. Furthermore, it is present throughout Switzerland thanks to its innovative and digital services. Valiant shows a total balance sheet of 38.2 billion francs and employs approximately 1200 female and male employees, including more than 70 people in training. jpid92fc5dejm jit0833jm jiy26jm