Customer Service Manager Škoda (m/f/d) 80-100%

We move and inspire people. Simple. Sustainable. Ahead. ----------------------------------------------------------------- With over 90 locations throughout Switzerland, AMAG Retail is in direct contact with end customers and includes all AMAG garage operations, body shops, and used car centers. Do you want to prove your leadership skills? If the satisfaction of employees and our customers is also close to your heart, we might get to know each other soon! To complement our AMAG Retail team in Winterthur, we are looking for a reliable personality as Customer Service Manager Škoda (m/f/d) 80-100%. How we inspire you ----------------------- • ZIF: Additional individual days off -- Buy additional vacation days and treat yourself to a well-deserved longer break • Secure future: Benefit from attractive pension fund benefits • Life long learning: We participate in your further education -- boost your career! • Special conditions on vehicle purchase and service: For you and your family -- because we know how important mobility is • Travel with discounts: Travel cheaper worldwide with Europcar What you can achieve with us ----------------------------- • Customer service captain: You lead the customer service of the AMAG Retail operation in Winterthur and ensure that our customers are always satisfied • Service advisor in action: You are active in daily business as a service advisor and support our customers with your specialist knowledge • Goal achiever: You ensure that the achievement of volume, yield, and customer satisfaction goals is guaranteed • Budget planner: You create and implement the budget to achieve our financial goals • Quality optimizer: You implement ongoing quality improvement measures to continuously improve our service • Sales promoter: You design and implement sales promotion measures to successfully market our products and services • Brand ambassador: You participate in brand-specific activities of the importer and represent our company • Event organizer: You help develop and carry out customer events to create unforgettable experiences What you bring with you ------------------ • Vocational training and commercial expertise: You have automotive technical training, further training in the commercial field, or commercial training with a technical flair. Additionally, you bring business administration knowledge • Experience expert: You have already been able to gain leadership and customer service experience • E-mobility connoisseur: You have experience in e-mobility and a good understanding of high-voltage technology • Service professional: You are sociable, enjoy approaching people, and impress with your advisory competence and persuasiveness • Mindset master: You are resilient, deal positively with stress, and always maintain a positive mindset. Your customer-oriented nature as well as your specialist knowledge and enthusiasm for the automotive industry make the perfect mixture • IT connoisseur: You have an affinity for digital processes, virtual customer communication, and the use of AI tools • Driving professional: Valid driver's license Cat. B