Spindle Repair Advisor / Service Technician 2nd Level Spindles

Your tasks ###

• Creation of offers and failure reports based on internal analysis reports, in German and English, as well as decisions on warranty acceptance, goodwill, and warranty rejection.
• Creation of analyses on causes of failure, failure statistics, costs, risk assessments, warranty or goodwill costs and reporting to the Manager Technical Support Spindles
• Collaboration with the Manager Technical Support Spindles for strategic questions regarding spindle exchange stock, procedure, process, special cases, pricing, communication
• Customer advice on spindle as well as order processing technical questions
• 20-30 % support of the service in the function as Service Technician 2nd Level Spindles, 20% travel activity worldwide

Your profile ###

• Technical basic training such as, for example, polymechanic or automation technician / further training to technician HF is an advantage
• High flexibility in dealing with various internal and external customers
• High resilience even in hectic situations
• Pronounced customer orientation as well as solution-oriented
• Business fluent in German and English, other languages an advantage

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