Spindle Repair Advisor / Service Technician 2nd Level Spindles

Your tasks ### • Creation of offers and failure reports based on internal analysis reports, in German and English, as well as decisions on warranty acceptance, goodwill, and warranty rejection. • Creation of analyses on causes of failure, failure statistics, costs, risk assessments, warranty or goodwill costs and reporting to the Manager Technical Support Spindles • Collaboration with the Manager Technical Support Spindles for strategic questions regarding spindle exchange stock, procedure, process, special cases, pricing, communication • Customer advice on spindle as well as order processing technical questions • 20-30 % support of the service in the function as Service Technician 2nd Level Spindles, 20% travel activity worldwide Your profile ### • Technical basic training such as, for example, polymechanic or automation technician / further training to technician HF is an advantage • High flexibility in dealing with various internal and external customers • High resilience even in hectic situations • Pronounced customer orientation as well as solution-oriented • Business fluent in German and English, other languages an advantage --------------------