Business Expert Welcome Area - Innovation & Quality

--- base: meta-keywords: meta-viewport: width=device-width, title: Business Expert Welcome Area - Innovation & Quality --- Business Expert Welcome Area - Innovation & Quality ======================================================= FER CIAM --- Putting humans at the center of social services The FER CIAM is the Geneva agency of the largest interprofessional AVS fund in Switzerland, FER Genève, created by FER Genève and fully integrated into its ecosystem of services for member companies. With nearly 47'500 affiliates --- combining companies and the self-employed --- it is one of the essential players in social protection in French-speaking Switzerland. On a daily basis, its teams manage the collection of 2,425 billion in AVS and unemployment insurance contributions, as well as the payment of more than 876 million francs in AVS, AI, and loss of earnings benefits. In parallel, they ensure the administration of family allowances and the application of collective labor agreements. A demanding technical scope, serving thousands of companies and their insured persons --- where every file has a direct impact on the professional and social lives of the people concerned. ### Job Description Your mission: You play a central role in the continuous improvement of processes, the evolution of business tools, and the digital transformation of our activities. Acting as a true interface between the business teams and IT partners, you ensure the quality, compliance, and efficiency of processing while guaranteeing the adequacy of IT solutions to user needs. Your responsibilities * Business expertise and quality * Manage a portfolio of individual accounts in accordance with DCACI directives * Analysis and processing of individual account disputes * Reconstitute salary statements * Rectify registrations on individual accounts for the prescribed years * Ensure compliance with legal and regulatory requirements and internal directives. * Contribute to the drafting, harmonization, and evolution of business processes and procedures. * Digital transformation and tool management * Act as the interface between business teams, the DSI, and IT partners. * Participate in the evolution of business applications, the definition of needs, testing phases, deployments, and migration projects. * Coordinate incident follow-up and contribute to finding solutions adapted to operational needs. * Continuous improvement and support * Identify optimization opportunities and propose process and tool improvements. * Develop user support, documentation, and procedures related to business applications. * Train and support employees in the use of tools and new functionalities. * Contribute to the measurement and monitoring of the effectiveness of implemented improvements. * Collaboration and communication * Ensure coordination and the flow of information between various internal and external actors. * Participate in working groups and transverse bodies as a business referent. * Support teams in resolving operational issues and guarantee a quality experience for the insured and affiliates. ### Desired Profile Your profile * CFC as a commercial employee or equivalent training. * Federal diploma of specialist in social insurance, an asset. * Proven experience in the field of social insurance. * Experience in participating in IT projects (tests, deployments, application evolutions, or migrations), an advantage. * Excellent mastery of IT tools and a strong interest in digital solutions. * Very good analytical, synthesis, and organizational skills. Your assets * Ability to link business needs with technical solutions. * Continuous improvement mindset and quality orientation. * Interpersonal skills and excellent communication skills. * Sense of service and customer relations, team spirit, and a collaborative approach. * Ability to manage multiple files and projects simultaneously in an evolving environment. * Autonomy, rigor, ability to propose solutions, and synthesis skills. Fédération des Entreprises Romandes Genève * Fédération des Entreprises Romandes Genève Rue de Saint-Jean 98 1211 GENEVE 11 * [ ](< >) jpid46310ffjm jpit0940jm jpiy26jm