Specialist (m/f/d) Customer Service & Contact Management

KWS is one of the leading plant breeding companies worldwide and employs around employees in more than 70 countries. Since 1856, KWS has been managed as a family-oriented company, independently and autonomously. The main focuses are plant breeding and the production as well as the sale of sugar beet, maize, cereal, vegetable, -, rapeseed and sunflower seeds. KWS uses state-of-the-art plant breeding methods and invests a significant amount in Research & Development.

At KWS, diversity is not just a value - it forms an essential part of our success. Because just as the breeding of resilient plants requires diversity - so too is our strength based on the diversity of our teams. Regardless of your background or your identity, we invite you to become part of KWS.

Specialist (m/f/d) Customer Service & Contact Management

Job Description

To reinforce our familiar team at KWS Suisse SA, we are looking for a committed and service-oriented personality as Specialist (m/f/d) Customer Service & Contact Management (40-60 %).

In this versatile role, you are the central contact person for our customers, farmers and trading partners in Switzerland. You communicate via our digital platform myKWS, by telephone and e-mail and work closely with internal contact persons in Switzerland as well as international KWS teams. As an important interface between customer service, administration and operational processes, you coordinate various tasks and contribute to smooth cooperation within the organization.

The position is permanent and includes a workload of 40-60 % (approx. 20 hours per week). The place of work will in the future be located in the region of Zürich / Zürcher Oberland. Currently, our office is still centrally located in Basel, only a few minutes' walk from the Basel SBB station.

Look forward to a motivated team, exciting insights into the operational and strategic agricultural sector as well as the opportunity to contribute your own ideas and actively help shape things!

Your tasks:

• First contact person for farmers, trading partners and internal stakeholders via telephone, e-mail and via the platform myKWS
• Support and coordination of general administrative and operational tasks
• Maintenance, administration and continuous optimization of customer data in the CRM system Salesforce
• Coordination and processing of international deliveries, transports as well as customs and export formalities
• Processing of orders and support with administrative processes in SAP S/4HANA

Your profile

• Completed commercial training or comparable qualification in the field of administration, business administration or office management
• Several years of professional experience in a comparable position in customer service, sales back office or in administration
• Experience in handling CRM systems, ideally Salesforce
• Practical knowledge in SAP S/4HANA is an advantage
• Training, further education or professional experience in the agricultural sector is a plus
• Very good organizational skills as well as an independent and structured way of working
• High service orientation and enjoyment in dealing with customers and business partners
• Strong communication and teamwork skills
• High quality awareness as well as a careful and reliable way of working
• Initiative, sense of responsibility and the ability to set priorities
• Business fluent German, French and English skills
• Willingness for occasional business trips within Switzerland and abroad (approx. 10 %)
• Driver's license category B IS an advantage

We offer

• A varied position with high personal responsibility and scope for design
• Exciting insights into one of the world's leading seed companies
• A familiar and committed team with short decision-making paths
• Flexible working hours and attractive possibilities for mobile working
• Structured induction as well as individual training and development opportunities
• Modern work equipment and an appreciative working environment
• The opportunity to contribute your own ideas and actively help shape processes
• A permanent employment contract