Back Office / Internal Service Employee

Your role: • As a Back Office / Internal Service Employee, you are an important interface between customer service, sales, and internal departments. • You ensure that administrative processes function reliably, data is maintained correctly, and our employees are optimally supported in day-to-day business. • You work independently, in a structured manner, and maintain an overview even when managing several tasks simultaneously. Your tasks: • Processing and monitoring of administrative tasks in day-to-day business • Processing and monitoring of applications and contract documents • Maintenance and updating of customer, contract, and employee data in the CRM • Monitoring and processing of open pending items • Support in the follow-up and monitoring of appointments and appointment feedback • Ensuring complete and traceable CRM documentation • Creation and maintenance of Excel lists, overviews, and evaluations • Support for customer service and sales with administrative matters • Processing of E-Mails as well as internal and external inquiries • Maintenance of documents and information in SharePoint • Support with entries, exits, and administrative employee matters • General back office and organizational tasks • Collaboration in the continuous improvement and simplification of internal processes • Taking on further administrative tasks as required What you bring with you: • Commercial training or corresponding experience in the administrative field, ideally with professional experience at a health insurance company or in an insurance environment • Very good organizational skills and a structured way of working • Independent, reliable, and careful way of working • Confident handling of MS Office, especially Outlook, Excel, and Word • Experience with CRM systems is an advantage • Good German skills in speaking and writing • French, Italian, or English are an advantage • Enjoyment of administrative tasks and working with various departments • High quality awareness and a good eye for detail • Sense of responsibility and discretion What is important to us: In the back office, it is not just about processing tasks. It is important to us that you think ahead, recognize discrepancies, and take responsibility for your tasks. You help ensure that our processes function cleanly, efficiently, and traceably. You work closely with customer service, sales, and other internal departments, thereby making an important contribution to a professional and smooth day-to-day business. We offer you: A versatile activity with responsibility, short decision-making paths, and close exchange with various company areas. You will receive the opportunity to actively help shape processes and to develop professionally and personally.