Customer Management Clerk 100%

Requirements: • Completed commercial vocational training (KV) or several years of professional experience in the office sector; career changers are also welcome. • Experience in the administrative field. • Very good German and French skills; Italian and English skills are an advantage. • Good IT skills, especially in MS Office. • Customer-oriented way of working. • High flexibility, teamwork skills, and resilience. • Willingness to work shifts. Shift times: 04:30 – 13:54 06:00 – 15:36 08:24 – 18:00 Tasks: • First point of contact for all inquiries in the daily business of the Innight and Tagesexpress areas. • Responsible for the timely processing of customer inquiries and reports regarding irregularities. • Objective and correct processing of customer complaints and inquiries. • Management of addresses as well as processing of orders, damage cases, and loss reports. • Main responsibility for professional complaint processing and timely feedback to customers. • Support of customers both by telephone and by e-mail. • Maintenance of address data in the EOS system. • Recording and processing of customer orders.