Team Leader Central Parking & Access 80 - 100%

Within the Commercial business unit, the Mobility & Services department ensures the best connectivity and accessibility of the airport and a positive customer experience across all mobility offerings. As the Team Leader of the Central Parking & Access (ZPZ), you lead and develop a motivated team and ensure the smooth operation of mobility, logistics, and access solutions. The focus is on the 24/7 operation of a modern operations center that is important for airport operations. Your job destination <br /> • Functional and personnel leadership of 16 employees • Ensuring high service quality across all customer contact channels of the ZPZ; responsibility for the operational management of daily business and guaranteeing smooth operational processes of the Central Parking & Access (ZPZ) during 24/7 • Participation in operational shift work (24/7) with a workload component of approx. 40% • Reliable personnel deployment planning and forward-looking resource planning to guarantee stable operation of the ZPZ • Creation and review of process documentation in connection with the customer interactions to be carried out by ZPZ employees (on-site, intercom, telephone, and e-mail) as well as operational tasks (control and maintenance work and support at 1st level) • Responsibility for compliance with processes, guidelines, and quality standards within the ZPZ • Implementation of suitable measures for the continuous improvement of service quality and efficiency <br /> Your skills in your luggage <br /> • Completed basic training with further training in leadership, hospitality, facility management, or a comparable field • Several years of leadership experience with pronounced leadership competencies • Motivating and assertive leadership personality, with organizational talent and excellent communication skills as well as high customer and team orientation • Experience in personnel planning and the management of an operational business, preferably with 24/7 operation • Very good German skills and good English skills (C1 level) <br /> Your benefits Travel flexibly Free ZVV bonus pass, GA participation, and parking options Eat & shop affordably Up to 20% in shops and restaurants at the airport and 50% on Reka lunch cards Room for your needs 5 weeks vacation, easy 30 days of vacation purchase and possibilities for longer unpaid leave Celebrate together Generous long-service gifts from the first year and legendary employee events Work out & wind down Own free sports offer from bootcamp to yoga. Discounted fitness subscription at the airport In case of emergency We cover NBU and KTG premiums, discount on collective insurance, and privately insured in case of accident Down-to-earth & familial We all use the informal "Du" and live a positive and uncomplicated interaction with one another Take off professionally Financial and time support for further training, internal seminar and learning offers (FZAG-Academy) Unique workplace Your workplace is located at the pulse of aviation. Together we ensure first-class infrastructure and smooth processes Apply online now without a cover letter, because your application is enough motivation for us. Melanie Stange People Business Partner "I will accompany you on your application journey and am happy to answer your questions about it." +41 43 816 73 26 Daniel Moser Head Operations Parking & Mobility "Do you have questions about your new job destination? Then you have come to the right place with me." +41 43 816 19 61