Customer Advisor: Banking Basel and Home Office

Customer Advisor: Banking Basel and Home Office You are... communicative, resilient and enjoy customer contact? Then come to us, we will promote and develop you - and look forward to your application. We are... Callpoint - an owner-managed call center - and we care for our employees and customers with passion and commitment. With us, you have finally arrived. Your responsibility You take on customer concerns and complaints by telephone and convince through your competence You process written customer inquiries and e-mail without errors You look after our top mandate Postfinance in the banking sector Working hours from Monday to Saturday from 07:30 to 20:00 Execute card blocks at the customer's request Completion of administrative tasks such as handling correspondence Your profile Swiss German/German is your mother tongue French in spoken and written min. level B2/C1 is mandatory You enjoy dealing with customers and like working in a lively team For the employment, an impeccable criminal record and debt collection register extract is required Good PC skills are a condition Experience in customer service and in the banking sector is an advantage You are looking for a hybrid working model in which you can also work in the home office Your advantages Pleasant working atmosphere, careful training and individual support Attractive employment conditions according to the collective labor agreement of the contact center industry After the starting salary of CHF 4'314 (100%), your salary will increase by 4% per year in the first two years Start on 1.10.2026 or 2.11.2026, workload 80 - 100% possible After the induction phase, home office is possible (only for employees residing in Switzerland) Have we piqued your interest? Then I look forward to your online application! For questions, Sägesser is available to you by phone or by writing an e-mail (<>) jpidcee9fccjm jit0834jm jiy26jm