Internal Customer Service Assistant

Your mission

As an Internal Customer Service Assistant, you play a key role in coordinating requests from subsidiaries and the various entities of the group. A true facilitator, you ensure the follow-up of requests, the flow of information, and the administrative support necessary for the smooth running of activities.

Your responsibilities

Internal customer service and coordination

• Be the preferred point of contact for subsidiaries;
• Receive, qualify, and process internal requests;
• Create, manage, and follow up on tickets on the various platforms used;
• Ensure the follow-up of files and coordinate exchanges with the different internal departments;
• Direct requests to the competent interlocutors and ensure necessary follow-ups until their resolution.

Administrative support

• Manage telephone calls, emails, and mail from subsidiaries;
• Prepare and follow up on documents requiring validation, signature, or legalization;
• Ensure the receipt, processing, and distribution of incoming information and documents;
• Guarantee fluid communication between the different entities of the group.

Activity monitoring and commercial support

• Keep up to date the tracking tables for requests, files, and ongoing business;
• Participate in the administrative monitoring of distribution sites;
• Ensure the quality and updating of data in management tools and the CRM;
• Support sales teams in the administrative monitoring of their activities;
• Participate in the creation and monitoring of dashboards and performance indicators;
• Contribute to the future development of reporting and Business Intelligence (BI) tools.

Your profile

• CFC as a commercial employee or equivalent training;
• First experience in an administrative or customer support function, an asset;
• Excellent command of French and English, both spoken and written;
• German constitutes an advantage;
• Good command of Microsoft Office tools and ease with IT tools;
• Driver's license indispensable.

Your assets

• Strong motivation and desire to learn;
• Sense of service and internal customer orientation;
• Excellent organizational and coordination skills;
• Interpersonal skills and team spirit;
• Rigor, autonomy, and proactivity;
• Interest in discovering the global functioning of a company and collaborating with different professions.

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