Trainee Customer Service & Logistics

Trainee Customer Service & Logistics (100%) Discover Pirelli Pirelli Tyre (Suisse) SA, based in Basel, is the subsidiary of Pirelli Tyre, the world's fifth-largest tire manufacturer by turnover. Founded in Milan in 1872, Pirelli is a global brand known for its cutting-edge technology and high-quality production, while drawing heavily on its Italian roots. "Power is nothing without Control" - this is the guiding principle behind Pirelli's products and actions: high performance, research and innovation, combined with responsibility, safety, and respect for the environment and sustainability. One of the key factors for Pirelli's success is the expertise of its employees, which is why the company is strongly committed to the further education and development of its talented employees. Become part of a global company that operates in 160 countries across four continents, has over 19 plants worldwide, and employs 30,000 people. Trainee Customer Service & Logistics (100%) Are you ready to take the next step in your professional development and acquire practical insights and expertise in the areas of Customer Service as well as Supply Chain & Logistics? To support our Customer Service and Supply Chain & Logistics teams in Basel, we are looking from 1 September 2026 (or by arrangement) for a motivated personality (m/f/d) who wants to gain practical business experience at the interface of Customer Operations, order management, logistics flows, and performance reporting. Customer Service & Logistics Trainee (100%) Your chance * Comprehensive insight into the end-to-end process from customer order management to delivery and after-sales support. * Close cooperation with Customer Service, Logistics, Sales, HQ functions, and external logistics partners. * Application of theoretical knowledge in daily business, in improvement projects, and in data-based decisions. * Building a strong understanding of SAP-based processes, B2B customer requirements, transport monitoring, and service level KPIs. Main tasks Customer Service & Back Office * Support in the professional processing of B2B customer orders - from order entry and tracking to delivery coordination. * Support for internal sales and Key Account Back Office with product availability checks, delivery information, and customer inquiries. * Collaboration in reporting, statistics, and quality management tasks. * Participation in digitalization initiatives such as B2B, CRM, and B2B Order Management Hub topics. * Proactive customer contact for managing orders, promotions, and service inquiries. Supply Chain & Logistics * Support for logistics projects and strategic improvement initiatives with cross-functional stakeholders. * Creation and maintenance of monitors, reports, and KPI analyses to create added value for the function and the customers. * Analysis and monitoring of international and national transport service levels as well as creation of the monthly logistics reporting for management. * Support in the planning of direct deliveries, cross-docking flows, inbound flows from European producers, and arrival of goods in warehouses. * Tracking of incoming vehicles and support in the coordination of customs clearance and the activities of logistics service providers. Your profile * Commercial training, KV, Bachelor/Master's degree or comparable qualification with a focus on Supply Chain, Logistics, Business Administration, Economics, or Customer Operations. * Very good PC skills, especially Microsoft Office and Excel; SAP knowledge is an advantage, but not mandatory. * Good German and English skills in speaking and writing; Italian and/or ösisch are an advantage. * Strong customer orientation, service mentality, and interest in the automotive industry. * Analytical thinking, affinity for numbers, accuracy, and conscientiousness. * Structured, independent, and reliable way of working with flexibility, curiosity, and proactive team spirit. We offer * 1-year trainee program at the interface of Customer Service, Sales, Supply Chain, and Logistics. * A dynamic, international company with direct communication channels and a collaborative, multilingual work environment. * Responsible and independent tasks according to your development. * Internal training and support for career starters. * 100% workload with salary compensation, flexible working time model, and home office possibilities, if possible. * 26 vacation days and attractive additional benefits such as participation in public transport and fitness/sports subscriptions. * Team events and various welfare initiatives. Ready to grow with us? If you want to further develop your skills in a dynamic, international, and collaborative environment, we look forward to receiving your complete online application including CV, certificates/references, and photo. Please note that only online applications can be considered. Your profile * Commercial training, KV, Bachelor/Master's degree or comparable qualification with a focus on Supply Chain, Logistics, Business Administration, Economics, or Customer Operations. * Very good PC skills, especially Microsoft Office and Excel; SAP knowledge is an advantage, but not mandatory. * Good German and English skills in speaking and writing; Italian and/or ösisch are an advantage. * Strong customer orientation, service mentality, and interest in the automotive industry. * Analytical thinking, affinity for numbers, accuracy, and Ge