Assistant Claims Processing 80-100% temporary September 26 to January 27

Your tasks • Outbound customer contact: Active contact with existing customers by telephone to explain their premium situation and show optimization possibilities • Creating offers: Creating change offers along the agreed optimization offers • Customer consulting: Providing product- and service-related information as well as consulting on the premium and coverage situation. • Complaint management: is able to handle customer complaints confidently or to coordinate further processing/consulting in order to find a satisfactory solution for the customer. • Documentation: Recording and maintaining customer information and activities in the CRM system Your profile • High school graduates, commercial apprentices etc. • Enjoys making phone calls (Outbound) • Outstanding communication skills • Persuasiveness (talent to argue correctly with customers and to convince them) • Pronounced empathy (ability to put oneself in the customers' position and to take their concerns seriously) • Quick comprehension (training period is limited to 2 weeks) • Strong customer and service orientation • Very good German skills • Good resilience • Available until the end of January 2027, without taking holidays • Willingness to complete the VBV training beforehand