Deputy Team Lead Customer Service DE/EN 100% (m/f/d)

We are looking for a specialized Customer Service employee to strengthen our client's team in the Wohlen AG region and who wants to share in the responsibility for customer matters as well as support the Team Leader. Deputy Team Lead Customer Service DE/EN 100% (m/f/d) As Deputy Team Lead Customer Service, you will be actively involved in the processing of customer orders, pricing, and order entry in SAP (SAP S/4HANA). Your main tasks include: • Close cooperation with customers regarding offers, quantities, deadlines, products, prices, shipping conditions, as well as acting as an interface between customers and internal departments • Cooperation with all internal departments such as Product Management, Sales Engineers, Production Planners, as well as the Shipping and Export Department • Support in the creation of offers for the Sales Department • Processing of complaints, returns, credit notes, and debit notes Qualifications Your qualifications: • Completed commercial training as well as professional experience in customer service internal sales with a global clientele in an industrial environment is an advantage • Very good IT user knowledge and experience in the ERP system (SAP S/4HANA) • Good MS Office user knowledge, very good processing skills in Excel files • Proficient German and English language skills • Service-oriented I look forward to your complete application documents!