Branch Service Center Team Leader

Branch Service Center Team Leader (80–100%) Do you want to get involved? We give you free rein. Do you have a head start? We are by your side. Together, let's shape the future of our customers! Interested? L’Office AI Canton de Berne is undergoing a full transformation and is implementing a modern corporate and management culture. The Service Center is the service hub of L’Office AI Canton de Berne and ensures the efficiency, uniformity, and quality of processes, services, and benefits. With the new Branch Service Center team, we are bringing together about a dozen employees from the Bienne, Berthoud, and Thoune sites into a single cross-site team. As a team leader, you will actively participate in this transformation. You will create links between the sites, support the development of your employees, and reconcile regional needs with the common orientation of the Service Center. You will regularly visit the three branches as well as the headquarters in Berne. For this multi-faceted mission, we are looking for a bilingual (D/F) personality with strong leadership skills who drives change with commitment. What you can bring to us You lead and develop a team of about a dozen employees at the Bienne, Berthoud, and Thoune sites. Thanks to your regular presence on-site, you promote proximity and engagement. You develop a common vision within the team and promote collaboration based on trust between the different sites and the other teams of the Service Center. You plan interventions, vacations, and absences according to needs and ensure flexible use of resources. You collect the needs of the branches and coordinate the provision of services with the branch managers. In collaboration with the Back Office, Front Office, and Incomings & Outgoings team leaders, you ensure that business directives and quality standards are implemented uniformly. You encourage standardized working methods and the versatility of employees so that tasks can be handled flexibly across all sites. As a member of the Service Center management team, you actively participate in the development of processes, services, and organizational structures. The professional skills that matter to us You have basic commercial training and, ideally, a higher vocational training qualification, such as a federal diploma as a team leader specialist or an ES business economist diploma. You have at least three years of experience in team leadership and have already led a cross-site or decentralized team. You lead with clarity, respect, and consistency, and you know how to support, coach, and empower employees in a targeted manner. You have a keen sense of planning and organization as well as experience in resource and intervention planning. You have experience in process management or organizational development and wish to evolve working methods with the people concerned. You know how to take into account and put into perspective different interests and needs in order to develop viable solutions. Experience in customer service, back office, or a comparable service organization is an asset. You communicate with confidence and in a manner adapted to the recipients. Very good knowledge of German as well as knowledge of French at a minimum level of B2 is required. Regular personal exchange with your team is an important element of good team leadership for you. Therefore, you are willing to be present each week in the Bienne, Berthoud, and Thoune branches and to travel from one site to another. What we have to offer you Meaningful work and an environment offering great leeway. Horizontal hierarchies with short communication channels. A welcoming team where people speak openly to each other. A workplace in the center of Berne benefiting from the "Friendly Work Space" label and the possibility to telework. Varied continuing education options. Does this suit you? Then let's get to know each other! We look forward to your application. Sterchi, HR Advisor, is at your disposal for any information at the address or at . jpid92a1e40jm jit0832jm jiy26jm