Quality & Complaint Manager - 60-80% (m/f/d) Job Details | Endress+Hauser

At Endress+Hauser, progress happens through collaboration. As a leading global provider of measurement devices, our more than 18,000 employees shape the future in the field of process automation.  Whether in the innovation and implementation of new technologies within a team, collaboration in the development of new devices, or the strengthening of important relationships with various global industries: Our work is based on building trusting relationships that help everyone succeed. As a family-run company, we look beyond short-term goals and work to create a future-oriented vision for our employees, our customers, and the world in general.    As part of the Quality & Compliance team of Digital Solutions, you will contribute to sustainably improving the quality of our products and solutions from the customer's perspective and ensuring high customer satisfaction.     What is this position about?  Do you enjoy analyzing software and hardware problems in a structured manner and establishing sustainable solutions? Do you like working at the interface between development, support, and other areas? Do you want to actively contribute to continuously improving quality from the customer's perspective?   In this role, you have the opportunity to actively help shape our complaint management and have a direct influence on customer satisfaction and the quality of our products.     Which tasks will you undertake?  • You will take responsibility and end-to-end management of customer complaints - from recording and analysis to sustainable solution    • You will coordinate the processing of customer complaints in close cooperation with development, support, product management, and other relevant stakeholders   • You will analyze causes of software and hardware problems (e.g., bugs, system behavior, process gaps) and ensure sustainable rectification   • You will drive structured problem-solving processes (e.g., 8D) and ensure their consistent implementation   • You will identify recurring or system-inherent patterns and derive proactive improvement measures to increase quality   • You will ensure transparency regarding the status and development of customer complaints through suitable key figures and reports   • You will actively participate in Non-Conformity Management and the further development of the Complaint Management process     What do we expect from you?  You:  • Completed studies (e.g., computer science, engineering, quality management, or comparable)   • Experience in dealing with support services or customer complaints, ideally in a software or IT environment   • Understanding of software development processes as well as typical error patterns in software and hardware solutions   • Strong moderation and communication skills in an interdisciplinary environment (e.g., development, support, product management)   • Strong analytical, structured, and efficient way of working with high solution orientation, even in time-critical situations  • High level of initiative, assertiveness, and sense of responsibility   • Business fluent German and English skills     What can you expect from us?  • A dedicated team where open communication, mutual support, and ownership are lived even with high dynamics    • A dynamic and innovative working environment at the forefront of digital transformation.  • Opportunities for professional and personal development through diverse training and learning offers.  • A flexible and family-friendly work culture that supports work-life balance.  • An attractive compensation package with additional benefits, including health and wellness programs.  • The chance to be part of a company that lives sustainability, diversity, and a long-term vision.    How do you apply?  To apply, we ask you to upload your documents to our career page. Unfortunately, applications sent to us by email cannot be considered due to data protection reasons.   \#LI-DL1