Helpline and remote management officer

Ref 2584332 | Date: 9 Oct 2026

Albedis SA

ALBEDIS is a leading Swiss recruitment partner, specializing in connecting talent and companies across a wide range of sectors, from support positions to management functions. A member of Interiman Group, ALBEDIS relies on the combined expertise of its partner brands to cover fields such as architecture and real estate, finance, IT, life sciences, legal, or human resources, with a presence throughout Switzerland (Berne, Genève, Lausanne, Zurich).

Helpline and remote management officer (100%)
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Company description
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The company
Our client, a recognized player in connected intercoms, access control, and video surveillance for buildings in French-speaking Switzerland, is looking for a Helpline and remote management officer for its remote management center based in Carouge.

Job description
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You do not forward requests: you resolve them. As the first point of contact for property management companies, residents, and electricians, by telephone and email, you handle the vast majority of requests yourself, from end to end:

• Remote management: adding a resident, modifying a number, activating a badge, changing a code
• Line diagnosis and escalation to after-sales service with useful information
• Direction to the project team for installation or modernization requests
• Making on-site appointments at the resident's home
• Rigorous entry and follow-up of each request in the management tools

Profile sought
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• Excellent telephone manner: clear, composed, you understand a request and process it during the exchange
• Demonstrated rigor: you proofread before validating and follow every request through to completion
• Irreproachable French, both spoken and written
• Conversational English; Portuguese, Italian, or Spanish appreciated
• Ease with professional web interfaces, without being an IT specialist; all tools are learned internally
• Ideally acquired experience in an alarm or telesurveillance center, in after-sales service coordination in the building sector (elevators, automatic doors, fire safety), or in customer support at a telecom operator
• Good knowledge of the Geneva and French-speaking Swiss terrain
• Office hours from Monday to Friday, no evenings, no weekends, and no on-call duty. Temporary mission with a view to a permanent engagement.

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