Customer Advisor (a)*

In our Customer Service Center in Zofingen, you are the central point of contact for our customers and play a decisive role in shaping their service experience. You advise our customers competently, recognize their needs, and sustainably increase customer value through the active placement of suitable offers. We are looking for a communicative personality who lives customer service with enthusiasm, starting 1 January 2027 or by arrangement. Apply now and actively help shape the future of our customer service! Customer Advisor (a)* Your tasks * You support our customers competently and courteously via all contact channels * You handle complaints confidently and always develop sustainable solutions * You offer first-level support for our digital offerings such as Apps, ePaper, and eShop * You maintain and update customer master data efficiently in SAP and Salesforce * You actively participate in the optimization and further development of our service processes Your profile * You have completed training in the commercial sector or retail and have a high orientation toward service * You express yourself fluently in German and French (bilingual level) * You are proficient in using modern business software such as Google Workspace and SAP * You are a resilient, solution-oriented team player with a healthy dose of humor * You always act with strong communication skills and diplomacy, even in hectic situations Recruiting Process * Does your profile fit? Then it can move quickly, because our goal is to reach a contract conclusion within a short time * After reviewing your documents, there will be a telephone call for initial clarifications and to arrange an appointment * This is followed by a video call with Donata Cancellara, our Head of Services Zofingen, and Manuela Wyss, our Recruiting Partner (duration approx. 45 minutes) * In the next step, you will get to know the team on-site * And ideally, the contract offer will follow already Do you want to win together with us, strive for more, and take on responsibility? Then we look forward to your application. We take a stand and are convinced that diversity is an opportunity. *Everyone should be exactly as they are. We create a working environment in which this is possible. For this position, we only consider direct applications. Manuela Wyss Recruiting Partner / HR Projects Your advantages with us 16 weeks of maternity leave and 4 weeks of paternity leave with full pay. Participation in childcare costs. Employees benefit from a wide range of internal training opportunities on various topics. External training is supported financially and in terms of time. The workstations are ergonomically equipped. Coffee, tea, and water are available unlimitedly for free. All employees have access to a variety of discounts, including discounted publications, mobile subscriptions, and other attractive offers. We cover approx. 60% of the pension contributions. Possibility to determine the retirement assets yourself based on different savings plans. Ringier is a leading European media company headquartered in Switzerland with a tradition of over 190 years. With around 5,500 employees, the group operates over 115 companies in 19 European and African countries. The Ringier portfolio comprises three main business areas: leading media brands, Sports Media platforms, and digital marketplaces. With a digital EBITDA share of 83 percent, Ringier is one of Europe's leading media companies. The corporate group remains majority family-owned to this day. More at: [ ](< >) Among the best-known media brands are Blick, Bilanz, LandLiebe, L'illustré, and Schweizer Illustrierte in Switzerland, Blic in Serbia, Aktuality in Slovakia, and Onet, Fakt, Forbes, and Business Insider in Poland. In the area of Sports Media, Ringier is present with platforms such as A Bola in Portugal, in Romania, in Bulgaria, and in Serbia. The digital marketplaces are led by flagships such as JobCloud and SMG Swiss Marketplace Group in Switzerland, as well as eJobs and imobiliare in Romania, CV Keskus in the Baltic states, and Profession in Hungary. Ringier Medien Schweiz More than 4.6 million readers use and trust the media brands of RMS. The portfolio includes Blick as well as the highest-reach magazine and periodical titles such as Beobachter, Handelszeitung, Bilanz, , Tele, Schweizer Illustrier j4id10426991jm j4it1041jm j4iy26jm