Concierge & Cleaning Supervisor

Concierge & Cleaning Supervisor (a) 100 % Workplace Concierge & Cleaning Supervisor (a) Concierge & Cleaning Supervisor (a) 100 % Workplace Genève Activity rate 100 % Start date Is this you? Do you have an entrepreneurial spirit and place service at the heart of your actions? As a Concierge & Cleaning Supervisor at ISS, you lead female and male employees, personally take care of clients, and ensure that our services are provided at the highest level. You are responsible for quality, costs, and customer satisfaction. What awaits you Establishment of schedules, intervention planning, and coordination of cleaning agents' rounds Conducting rounds and internal audits to ensure compliance with specifications and cleanliness standards Organization and supervision of specific services (carpet shampooing, high-altitude window cleaning, floor stripping) Direct intervention in the field to cover absences or manage operational emergencies Integration, training in safety protocols, and support for new employees Daily or weekly briefings, transmission of instructions, and staff motivation Management of small works and coordination of subcontractor interventions Follow-up of complaints and client requests. Validation of working hours, management of absences, holidays, and follow-up of annual interviews Inventory and ordering of cleaning products, equipment, and consumables (toilet paper, soap, etc.) Verification of the condition of the machine fleet (scrubber dryers, vacuum cleaners) and organization of repairs Monitoring of satisfaction, collection of grievances, and adjustment of services directly with the client Control of costs related to products and labor to respect the budgets allocated by unit Transmission of elements to ensure billing compliant with the services delivered Ensuring compliance with hygiene, safety, and environmental procedures in force at ISS Control of the wearing of Personal Protective Equipment (PPE) and the adequate use of chemical products Supervision and training of new employees What you bring CFC in the cleaning field (cleaning agent, operations agent or equivalent), an asset Continuous training in the field of cleaning Proven experience in team management 5 to 10 years of professional experience in the service sector and in maintenance activity Good command of spoken and written French (English, Portuguese or Spanish an asset) Mastery of IT tools (MS Office) Driver's license, clean criminal record Sense of service, good organization and communication Autonomous, proactive, organized Ready for us? We are for you. At ISS Switzerland, we ensure every day the proper functioning and comfort of offices, laboratories, airports, production sites, stations, schools and hospitals. Our more than 14'000 female and male employees create, throughout Switzerland, living spaces in which more than one million people feel good and can thrive daily. ISS is synonymous with innovation, service quality and proximity to the customer. A leader in our market, we offer stable jobs, varied development perspectives and a corporate culture based on esteem, occupational safety and responsibility - materialized by five dedicated programs, more than 200 training and development courses, as well as by the systematic use of sustainable products and solutions. About us Employee testimonials Your contact Thomas Contenta Talent Acquisition Manager Telephone: +41 58 787 80 54 Apply now jpid68eb8efjm jpit0832jm jpiy26jm