Customer Service Clerk

Company Description

For almost 30 years, sd Gebäudeunterhalt AG, with its more than 100 employees (incl. apprentices), has been managing buildings and properties in facility services in Central Switzerland as well as in the cantons of Bern, Solothurn, Aargau, Baselland, and Zürich.

In doing so, we ensure clean buildings, well-kept environments, and functioning technology in the properties entrusted to us.

Job Description

As the first point of contact, you are the friendly face and voice of our company. You ensure that the concerns of our customers and employees are processed efficiently and that everything runs smoothly in the background.

Your Tasks

• Personal, telephone, and written support for our customers
• Receipt, coordination, and processing of customer concerns
• Support for our employees in building maintenance with administrative and organizational tasks or in the event of incoming malfunctions
• Organization and coordination of craftsmen as well as appointment scheduling
• Administrative support for our management and department heads
• General office and correspondence work as well as participation in day-to-day business

What You Bring

• Basic commercial training or training in retail with business school or a comparable qualification
• Several years of experience in customer service or in a similar administrative function is an advantage
• Joy in dealing with people and a strong service orientation
• Independent, structured, and reliable way of working
• Organizational talent as well as the ability to keep an overview even in hectic situations
• Very good German skills in speaking and writing
• Good user knowledge of MS Office programs

We Offer

• A varied and responsible position in a family-like environment
• Modern work equipment and contemporary IT infrastructure
• Performance-related employment and fair employment conditions
• Further training opportunities and development perspectives
• A supportive, collegial team and short decision-making paths

Contact

Do you have questions? Contact person: Denise Schmid, Personnel Assistant, E-Mail:

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