Customer Service Employee (a) 80-100%

Customer Service Employee (a) 80-100% page is loaded Customer Service Employee (a) 80-100% ## Apply locations Frauenfeld time type Part time posted on Offer published yesterday job requisition id JR07503 Tasks • You handle customer inquiries via e-mail, telephone and live chat and process diverse topics such as the processing of online shop orders or clarifications with doctors and patients • You handle complaints professionally and in a solution-oriented manner • You record reorders that reach us by telephone or e-mail and are responsible for master data entry and master data mutation • You are responsible for the appointment coordination of chilled goods orders and perform general administrative tasks Strengths • You have a commercial basic training or a completed training as a Customer Dialogue Specialist • You have experience in customer care - whether in person, by telephone or by e-mail • You have very good oral and written German skills and very good French skills (B2) or Italian is an advantage • You are an empathetic, proactive and team-oriented personality • You are able to use all MS Office programs Apply today ## We are happy to assist you with questions at the telephone number 052 724 17 89. About us ## With our innovative and effective pharmaceutical solutions, we at Zur Rose do everything we can to positively influence people's lives. Our team of 500 employees with headquarters in Frauenfeld pursues the common goal of improving the future of healthcare. Since quality, convenience and effectiveness are particularly important to us, patients can easily, quickly and safely take their health into their own hands. Our ambition is to predict future requirements in healthcare. In the development of our solutions and medicinal products, we rely on a high degree of reliability and efficiency and take care of complex topics so that our customers can sit back and relax. Cross-functional teamwork is promoted by our corporate culture, so that every team member is equally valued and encouraged to actively participate in the decision-making process. Open communication and empathy are our top priority. In doing so, we always try to find a common denominator and thus avoid compromises. Our passion at Zur Rose is to positively influence the world. Do you share the same values and would you also like to improve people's lives? Then we would be happy to welcome you as part of our team. About us ### At Zur Rose, we are committed to making a difference in people's lives by providing innovative and effective pharmaceutical solutions. Our team of 500 employees, with our headquarters in Frauenfeld, shares a common goal: improving the future of healthcare. By prioritizing quality, comfort and efficiency, we enable patients to take charge of their health easily, quickly and safely. We strive to anticipate healthcare needs and provide solutions with exceptional reliability and efficiency. Furthermore, we handle complex aspects for our clientele to relieve them. Our culture promotes cross-functional teamwork. We put all team members on an equal footing and encourage them to participate in the decision-making process. We attach great importance to transparency of communication and empathy, and ensure that we find consensus that does not feel like simple compromises. At Zur Rose, it is important to us to have a positive impact on the world. If you share these values and want to improve people's lives, we would be delighted to have you in our team. Learn more Zur Rose - Awarded as best employer and Top Company 2025 ### We are proud to have been recognized as one of the best employers and for the fourth time in a row as a kununu Top Company! This recognition underlines our commitment to a modern, appreciative and future-oriented work culture. For us, this means: • An inspiring work environment with diverse development opportunities • An open and collaborative corporate culture in which every opinion counts • Flexibility and work-life balance to optimally combine professional and private life • A clear mission: Together shaping the future of healthcare Learn more