Field Service Engineer - Robotics

To ensure the follow-up of our customers in Switzerland, we are looking for a motivated person with strong technical skills to hold the position of Field Service Engineer, based in the Neuchâtel region. In this exciting position, you will work within a dynamic customer service team and make an important contribution to the availability and performance of our robotic solutions. The focus is on French-speaking Switzerland, with occasional deployments in other regions of the country. Your missions Perform preventive maintenance and repair work on robotic systems directly at the customer site (approximately 75% travel) Analysis and sustainable elimination of technical defects as well as carrying out repairs A close cooperation with customers and internal services to guarantee first-class service Technical support and advice to our customers (hotline) Documentation and follow-up of service cases in the CRM system Management and replenishment of spare parts via SAP Training in the technical and/or automation field Several years of experience as a field service technician Ideally experience in the field of robotics; alternatively, knowledge in precision mechanics, automation or related technical fields Very good knowledge of French (C2) and good command of English (C1); knowledge of German is an asset Strong analytical skills and a structured and independent way of working A strong customer orientation and very good communication skills Flexibility, willingness to travel and a professional appearance even in demanding situations A team spirit allowing for a positive contribution to cohesion and mutual support within the group We offer Varied work in an innovative and future-oriented environment Attractive working conditions and modern equipment In-depth training on products and technique High level of personal responsibility and development opportunities Cooperation within a professional, collegial and high-performance team We look forward to meeting you and shaping the future of robotics in Switzerland together. Apply today! Stäubli is a global provider of industrial and mechatronic solutions organized around four divisions: Electrical Connectors, Fluid Connectors, Robotics and Textile. Stäubli is an international group currently present in 28 countries and is represented in 50 countries on four continents. Our 6,000 employees share a common commitment to our customers in many industrial sectors to offer them complete solutions and long-term support. Founded in 1892 in a small workshop in Horgen near Zurich, Stäubli is today an international group whose headquarters is located in Pfäffikon, Switzerland. The unique product portfolio of Stäubli Robotics includes four and six-axis industrial robots, collaborative robots as well as automated guided vehicles. Stäubli's high-performance and high-precision solutions allow its customers, present in many industrial sectors, to meet the challenges of Industry 4.0, even in very specific manufacturing conditions.