Customer Service

Customer Service (F/M/X) You are the preferred point of contact between clients, partners, and internal teams, ensuring quality support in the management of financing files while guaranteeing a smooth, professional, and solution-oriented customer experience. Customer Service (F/M/X) Our client is an international player in the financial sector, recognized for its expertise and commitment to companies. It supports its clients in their growth projects by offering solutions adapted to their needs, within various sectors such as industry, transport, technology, health, and green energy. Missions You support clients and partners throughout the life cycle of financing files. You ensure a role as a preferred interlocutor for clients, suppliers, and partners. You coordinate the different stages of files, from the issuance of the offer to the contracting phase. You guarantee the quality and administrative compliance of the files. You provide daily support to the sales teams and actively contribute to customer satisfaction. You respond to client requests with reactivity and professionalism. You manage complex files requiring rigor, organization, and attention to detail. You participate in the processing of subjects related to insurance and the administrative follow-up of contracts. You collaborate closely with national teams Candidate Profile You have successful experience in customer relations in a B2B environment, ideally in services. You have an excellent ability to manage several files simultaneously with method and precision. You demonstrate a strong customer orientation and an excellent sense of service. You enjoy daily exchanges with various interlocutors and know how to create relationships of trust. You demonstrate autonomy, proactivity, and a real team spirit. You possess a commercial flair and developed relational intelligence. You have perfect command of French (C1), German (B2) and/or English (C1) Conditions and Benefits You join a solid company operating in dynamic and evolving markets. You occupy a central function with high exposure to clients and partners. You benefit from a varied position combining customer relations, coordination, sales support, and file management. You benefit from flexible hours and a flexible working model. You have access to a parking lot 24h/24. jpid1fad107jm jit0731jm jiy26jm