Head of Operations & People / Operative Leitung Gesundheitswesen 80–100 %

Head of Operations & People / Operative Leitung Gesundheitswesen (m/w/d) 80–100 % Head of Operations & People / Operative Leitung Gesundheitswesen (m/w/d) 80–100 % Location: Opfikon / Uster (ZH) Start: Immediately or by agreement For our modern dental practice with two locations and around 20 employees, with a growing trend, we are looking for an experienced leader who will take over the operational management of our company and act as a central interface between management and team. We are explicitly not looking for a classic practice manager or a pure HR specialist. We are looking for a strong personality with leadership strength, high emotional intelligence, pronounced implementation competence, and the ability to successfully develop people, processes, and organizations. What you can expect A modern health company with clear development and growth prospects High design flexibility and genuine decision-making competence Direct collaboration with management Responsibility for around 20 employees at two locations with clear growth prospects Opportunity to actively shape the further development of the company Opportunity to sustainably shape structures, processes, and corporate culture Short decision-making paths and rapid implementation The chance to make a significant contribution to the company's further growth and success Your mission You ensure that processes work, employees are successfully led, and challenges are solved before they become problems. You recognize optimization potential at an early stage, develop pragmatic solutions, and ensure their consistent implementation. You lead the operational day-to-day business, create structures, and ensure that responsibilities, deadlines, and standards are met. You are the central operational leader between management and team, ensuring that decisions are not only made but also implemented. Your tasks Operational corporate management Analysis, optimization, and introduction of processes Identification of weaknesses and development of practical solutions Introduction of new standards and their consistent implementation Continuous improvement of processes and structures Quality management Ensuring compliance with defined processes High presence in the operation and close accompaniment of the teams Control of key figures and operational processes Early recognition of risks, bottlenecks, and error sources Development of pragmatic solutions for operational challenges Consistent follow-up and control of agreed measures Leadership and personnel Operational leadership of the entire team Regular individual discussions with employees Conducting ongoing employee discussions Conducting team discussions Conducting trial period discussions Conducting feedback, development, and criticism discussions Conflict management Promoting high-potential employees Supporting employees in challenging situations Developing target agreements Follow-up of agreed measures Promoting a positive, performance-oriented, and appreciative team culture Developing a corporate culture with high commitment, personal responsibility, and mutual respect Early recognition of conflicts, tensions, and motivation problems Recruiting and onboarding Planning and conducting recruitment Creating and optimizing job profiles Reviewing applications Conducting initial interviews Reference checks Organizing and accompanying the onboarding of new employees Organizational development Building sustainable structures Developing clear responsibilities Creating transparent communication channels Developing measures for employee retention Reducing fluctuation Building a corporate culture with high commitment, responsibility, and cooperation Actively shaping the company's further growth Your competencies You receive far-reaching operational decision-making powers. You are allowed to: Define, optimize, and change processes Determine work processes Assign tasks Lead employees Conduct team discussions Conduct employee discussions Conduct criticism discussions Create target agreements Control deadlines Organize recruitment Conduct initial interviews Process conflicts Solve operational problems independently You are the first point of contact for all operational personnel issues. All ongoing personnel issues as well as positive and challenging employee situations are initially handled and structured by you. Strategic decisions, appointments, terminations, salary adjustments, and financial decisions are made in close consultation with management. Who we are looking for We are particularly interested in candidates with experience as: MVZ management Clinic manager Location manager in the healthcare sector Operations manager Practice manager of larger medical or dental centers Operations manager in the healthcare sector Manager from the hotel industry with responsibility for larger teams Manager from a strongly process-oriented service organization What matters is not your original industry, but your ability to lead people, successfully implement processes, and sustainably develop organizations. Your profile Several years of leadership experience Proven experience in leading larger teams High emotional intelligence Experience in process management and organizational development Proven experience in the successful implementation of change processes Ability to constructively accompany resistance in the team