IT Support Technician

Why choose API? API, with more than 30 years of experience IT Support Technician Why choose API? API, with more than 30 years of experience, is a family business recognized for its real IT expertise (digital transformation, support services, Cloud...). We have surrounded ourselves with the best experts in order to best meet the specific needs of our clients. By opting for API, you choose a human-sized company benefiting from solid IT know-how. We are proud of our unique corporate culture because we offer professional development opportunities, with continuous training programs, career evolution as well as rigorous monitoring. We put humans at the heart of our activities: after all, our computers can solve problems, but they still do not know how to make a good coffee! IT Support Technician Today, we are looking for an N1-N2 Helpdesk Support Technician to join our client's team in Neuchatel. Your Role: Provide level 1 and 2 technical support to the students and employees of the institution. Actively participate in support shifts (hotline, physical reception desk and management of the ticketing system). Install, configure, maintain and repair IT hardware (PC, printers, audio/video equipment) as well as software. Analyze breakdowns, participate in incident monitoring and intervene at the different sites of the institution during support rounds. Write and maintain up-to-date procedures and technical documentation for the service. Your Profile: Completed initial professional training (CFC in IT or a title deemed equivalent). 3 to 4 years of confirmed professional experience in IT support (Helpdesk, proximity support). Excellent mastery of Windows 11 environments and the Microsoft 365 suite (M365). Good notions of best practices in incident management (good knowledge of ITIL processes). Fluent mastery of French, both spoken and written. Excellent interpersonal skills, sense of listening and diplomacy with users. Team spirit while demonstrating autonomy, rigor, reliability and discretion. The steps of the recruitment process at API: Let's start the conversation! To begin, we want to discover who you are: your background, your interests and your aspirations. This first contact will allow us to get to know you better. Let's go deeper! You will have the opportunity to meet our Business Managers who will tell you about the life of a consultant at API. This will be the ideal moment to discover the projects that catch your attention according to your ambitions! Let's make it concrete! Once the alignment between your ambitions, your skills and the project is established, the adventure together can begin! jpide0497cajm jpit0729jm jpiy26jm