Site Manager: Customer Center Biel

Do you know how to lead people, drive change, and achieve peak performance together? As a Site Manager in the Customer Center Privatkunden, you will take responsibility for one of our sites with several managers and up to 120 employees. With your leadership competence, your strategic thinking, and your sense for customer needs, you will contribute significantly to the further development of our Customer Center.

What you can achieve

• You lead a site of the Customer Center Privatkunden professionally, personally, and financially and further develop a modern, performance-oriented leadership culture.
• Together with 5 to 9 directly subordinate team leaders, you are responsible for the leadership of approximately 120 employees.
• You ensure the achievement of goals regarding service and advisory quality, productivity, performance, and sales success.
• You steer the operative performance based on relevant key figures and derive effective improvement measures.
• You actively drive strategic initiatives of the Customer Center and implement them in close cooperation with internal partners.
• You promote cross-departmental cooperation and maintain a sustainable network with relevant stakeholders within and outside the Customer Center.
• As a member of the management team, you support the Leitung Customer Center in the strategic further development of the area.

What you bring with you

• University or university of applied sciences degree in business administration or a comparable qualification.
• Ideally additional further training in Banking & Finance, Leadership, Transformation, or Change Management.
• Several years of leadership experience, particularly in leading managers and larger organizational units.
• Sound experience in the Customer Center, service, sales, or finance environment.
• Demonstrable successes in the further development of organizations, in change management, as well as in sustainable performance increases.
• Strong analytical and strategic skills as well as the ability to quickly grasp complex relationships and translate them into concrete measures.
• High assertiveness, decision-making strength, and experience in dealing with different stakeholder groups.
• Convincing communication and presentation skills at all hierarchical levels.
• German language skills are required – French is a welcome addition

Voilà pourquoi tu nous rejoins

Temps de repos
6 semaines de vacances et la possibilité de prendre un congé non payé.

Modèles de travail flexibles
Temps partiel, jobsharing et topsharing.

Développement personnel
Offres variées de formation et de perfectionnement, possibilité de changements temporaires de poste et stages.

Environnement de travail moderne
Postes de travail modernes, coworking à Berne et à Zurich ainsi que télétravail dans de nombreuses unités.

Congé de maternité et congé de paternité
18 semaines de congé de maternité entièrement payé et 4 semaines de congé de paternité.

Priorité à la santé
Offres préventives, postes de travail ergonomiques et soutien ciblé en cas d'absences prolongées.

Offres de mobilité
Abonnement demi-tarif gratuit ou AG à prix réduit et offres attrayantes de vélo, d'autopartage et de voiture électrique.

Équité des chances
Par exemple avec la transparence des salaires dans les offres d'emploi.