Service Manager

Service Manager Context Within a structured and demanding IT environment, you will act as a service manager to pilot support services related to storage and backup. You play a central role in the coordination of technical actors, the monitoring of service performance and the management of operational risks. Missions Pilot IT support services related to storage and backup Ensure the coordination of multidisciplinary technical teams Apply and promote ITIL best practices (incidents, changes, SLA, etc.) Manage and coordinate complex incidents or events Identify, analyze and monitor risks related to the operation of services Structure and organize the work of cross-functional teams in a matrix environment Monitor service performance, ensure steering and reporting Training HES degree, bachelor's degree in computer science, EPF engineering degree, federal diploma or equivalent training Minimum ITIL v3 certification mandatory Core competencies Minimum 3 years of experience in IT product or service management, ideally in a complex or regulated environment Experience in at least one project involving multidisciplinary technical teams Operational mastery of ITIL practices (incident management, change management, service levels / SLA) Solid technological culture in the fields of storage and backup Ability to dialogue with technical experts (infrastructure, equipment, security, data) Proven experience in the coordination of complex incidents Experience in managing risks related to the operation of IT services Ability to organize, structure and pilot cross-functional work Ability to ensure the monitoring, steering and reporting of services jpid296e73ejm jpit0729jm jpiy26jm