Health Advisor with very good German and Italian skills (all)

Health Advisor with very good German and Italian skills (all) # 80% in Winterthur or Basel ## Often, sound professional advice is enough to create clarity in health matters. As a health advisor at santé24, you support our insured persons in correctly assessing their situation. You advise them on a wide variety of health issues, assess the urgency of treatment steps, and check whether the problem can be treated telemedically with the help of the santé24 medical team. In this way, you create orientation, security, and trust - especially when it matters most. To strengthen our teams in Basel or Winterthur, we are looking for an engaged, motivated, and service-oriented personality, available immediately or by arrangement, who is ready to work in a 7x24 shift system. In agile teams, daily life is self-organized. The team participates in decisions on many points, even when it comes to the recruitment of new team members. Furthermore, various roles and responsibilities are assumed for different tasks. Self-initiative is our central driver. In case of problems or uncertainties, the team is supported by coaches. For our SWICA customers, we are available at santé24 365 days a year, 24 hours a day, and in four languages. In addition, you will benefit from the following benefits, among others: • After the probationary period, there is the possibility to work partly from home (within Switzerland). Cross-border commuters with official residence abroad can also use home office, taking into account the country-specific maximum days • 40-hour week and at least 5 weeks of vacation for a full-time position • Generous financial contribution to basic and supplementary insurance, for you and your family • Good social benefits • High self-determination and personal responsibility in agile teams • 8-week induction period on-site (Winterthur) This is how you shape health with ### • Telephone consultation of our customers regarding the topic of health • Ensuring a competent and professional customer experience on the phone • Forwarding of concerns and initial triage of concerns in close cooperation with our medical team • Clean and complete recording and documentation of the consultations carried out • Mutual support of the various teams and cooperation with our doctors as well as external service providers • Continuous development of our existing insured services and our processes • Co-development in the self-organized teams • After the probationary period, there is the possibility to work partly from home (within Switzerland). Cross-border commuters with official residence abroad can also use home office, taking into account the country-specific maximum days • More exciting information and a video about the activity as a health advisor at santé24 can be found on our career homepage This distinguishes you ### • Completed vocational training as a medical practice assistant, pharmacy assistant, nurse DNII or HF, or healthcare specialist (mandatory with experience in the acute area) • Sound medical specialist knowledge and at least 5 years of professional experience with patients/customers are a prerequisite • Flawless German skills (native level) as well as fluent Italian skills are required; knowledge of English or French is an advantage • Good IT user knowledge and enjoyment of working with modern information and communication technologies • You count teamwork, communication, self-initiative, and empathy among your strengths • You enjoy helping to shape your job, being able to participate in decisions, and contributing ideas for improvements • You are not afraid to take responsibility and make decisions • Quick comprehension, flexible and resilient • Readiness and flexibility for shift work, santé24 is available for SWICA customers 365 days a year, 24 hours a day, in four languages Your place of work ### Zürcherstrasse 31, 8401 Winterthur or Aeschenvorstadt 56, 4010 Basel