Customer Care Support Specialist (100%) F/D

• 09 July 2026 • 100% • Temporary • Chemin du Pré-Fleuri 5 - Plan-les-Ouates, 1228 Geneva Customer Care Support Specialist (100%) F/D *Type of contract: CDD until 30.12.2026* *Start date: as soon as possible* *Place of work: Plan-les-Ouates (Geneva)* You are recognized for your versatility, adaptability, and ability to take on new challenges? As part of our development and the diversity of our missions, we are looking for a collaborator who will be responsible for taking charge, according to needs, of missions related to telephone reception and customer support as well as order management and follow-up. This "support" position within the service is essential to ensure the smooth functioning of the service and customer satisfaction. Missions and responsibilities *Your missions will include:* RECEPTION CUSTOMER REQUESTS : • Analyze and provide a response to all incoming requests (calls, emails, etc.) in an engaged, professional, and efficient manner, respecting response deadlines and demanding quality standards. • Resolve directly after analysis the 1st level requests (requests for copies of invoices, updating coordinates, explanation of invoice, etc.) within the defined deadlines. • Transmit 2nd level requests to the responsible teams using the tools and procedures in place. ORDERS : • Register, process, coordinate, and invoice customer orders and maintenance contracts from A to Z, ensuring respect for deadlines and the quality of the service provided. • Organize the follow-up of shipments, ensure the updating of customer files, and intervene in case of anomalies on orders. • Collaborate with different services (logistics, billing, etc.) to optimize order management and communication. TEAM SUPPORT : • Provide transversal support within the team by providing reinforcement to different positions according to operational needs. Qualifications and experience required • CFC commerce or equivalent training; • Confirmed experiences in the fields of customer service (telephone and email), order management, or in a similar environment; • Experienced in database management (customers, products) combined with knowledge of the use of ERP/CRM type systems or accustomed to learning new software; • Master MS Office computer tools (notably Excel, Word, Outlook); • French as mother tongue or equivalent (C2); • Professional German (minimum B2 level); • Swiss German or Italian is an asset. Your profile • Flexible, organized, and rigorous: Ability to manage several tasks and respect deadlines; • Resilient and dynamic: Ability to manage pressure in a dynamic environment; • Team spirit: Ability to collaborate with transversal teams to ensure rapid processing of customer requests; • Autonomous and proactive: Ability to work independently and anticipate needs/take initiatives; • Customer-oriented with a great ability to communicate: Bring customer satisfaction by offering a positive experience and having excellent active listening and empathy; • Positive and enthusiastic: Ability to maintain a constructive attitude, even in complex situations, to positively inspire others and strengthen team cohesion. • Leadership Mindset: Act as a leader in your area (be responsible for your area, be problem-solving oriented, assume your own personal development, and support that of others. Your next professional adventure starts here! Thank you for submitting your complete application file. Our culture and what we offer you Our five corporate values form the foundation of our corporate culture: we protect people by placing their safety at the center of our concerns. We anticipate and actively shape the future. We identify with our work and assume responsibility for our actions. We take on challenges with motivation and commitment. These values guide our behavior, promote innovation and collaboration, and help us to continuously improve. From the beginning, we support you with targeted training and personalized integration to enable you to start your new functions in the best possible way. With us, numerous opportunities for professional and personal development await you - throughout your career. Do you want to make the world a safer place with us? Then join our team! Make the world a safer place