Customer Service & Lab POCT Integration Associate

Customer Service & Lab POCT Integration Associate
We are Sonic Suisse
Sonic Suisse is a vast network of regional laboratories with more than 2′500 employees distributed across sites in German-speaking, French-speaking, and Italian-speaking Switzerland.
We belong to the global dimension group Sonic Healthcare, a leading service provider in the medical diagnostics sector. We are committed to the well-being of our customers and the health of their patients by making a decisive contribution to medical care throughout Switzerland day after day. High quality requirements and the continuous training of our employees guarantee the safety and relevance of our analyses and test results.
Whether in the fields of laboratory medicine, administration, or support functions: we offer you a meaningful working environment, with many opportunities for advancement, fostering personal initiative through a corporate culture based on trust and collaboration.
Join our committed team within the [nom] laboratory and participate, in this key role, in building the future of our leading and innovative company.
To strengthen our team, we are looking for, immediately or by arrangement, a:

Customer Service & Lab POCT Integration Associate
Your field of activity
In this function, you will be responsible for accompanying our demanding LabPOCT customers on-site during the installation and operation of the system, as well as for any technical questions. As the primary contact for everything concerning the LabPOCT infrastructure, you contribute significantly to the smooth running of the system. This includes notably the following tasks:
Training of employees and customers, and troubleshooting in case of technical problems
Close communication and collaboration with doctors, medical assistants, and other customers
Implementation and support of the LabPOCT infrastructure, LabQCHEK (internal quality control), as well as interfaces
Configuration of interfaces (laboratory information system LabComManager, electronic order entry LabWeb)
Management, updating, and maintenance of POCT analyses in the LIS and in LabWeb
Sales support in LabPOCT projects
Development of the POCT offering in close collaboration with the team
Interface function between sales, customers, and internal services
Participation in congresses
Your profile
Training as TAB ES/HES or medical assistant with long experience in the laboratory, particularly in the field of LabPOCT infrastructure.
In-depth knowledge of POCT analyses, their results, as well as pre-analytical processes
Experience in using medical practice and laboratory software as well as a good understanding of their integration into the laboratory process
Good knowledge of directives relating to internal quality controls
Technical understanding of laboratory processes and their interfaces as well as a high affinity for IT themes in the LabPOCT field
Good command of German or French, orally and in writing
Willingness to travel approximately two days per week and to undertake missions throughout German-speaking Switzerland as well as in the canton of Fribourg
Autonomous and responsible working method
Confident presentation, excellent consulting skills, and a taste for daily contact with customers
Team spirit and a fighter mentality
Interest in technical and digital themes in the laboratory environment and motivation to develop one's own knowledge in the field of LabPOCT and system connections
We offer

• Varied activity, opportunities for development and continuous training - Freedom, flexibility, and responsibility - Pleasant working atmosphere with exciting challenges - 40-hour week and 5 weeks of vacation - Modern workstations and an excellent infrastructure

Your contacts
For any additional information, Ms. Luana Di Zio, head of the LabPOCT customer technical service, is at your disposal by telephone at or by e-mail at .
We look forward to receiving your application online. jpid304fea1jm jpit0728jm jpiy26jm