Customer Support Clerk santé24 with very good German, French and Italian skills (all)

Customer Support Clerk santé24 with very good German, French and Italian skills (all) # 60-100% in Winterthur ## santé24 is available by telephone to our insured persons 24 hours a day, 365 days a year. As a team member in Customer Support at santé24, you actively contribute to the high customer satisfaction of santé24. You are a competent, upbeat contact person for callers who can communicate effortlessly in German, French and Italian. Our employees in Customer Support work from Monday to Friday in two shifts (07:45- 16:30 and 11:15 - 20:00) as well as Saturday, Sunday and public holidays in one shift each (09:00 - 15:00). As a Customer Supporter for santé24, you benefit from the following benefits, among others: • After the probationary period, flexible home office possibility (within Switzerland) • 40 hour week and at least 5 weeks vacation for a full-time position • Generous financial participation in basic and supplementary insurance, for you and your family. • Excellent social benefits • High self-determination and personal responsibility in a team • 8-week induction period on-site (Winterthur) How you shape health with ### • Operational cooperation as a Customer Support Clerk in shift operations • Independent receipt and processing of customer inquiries, with the goal of achieving the best customer satisfaction • Recording and documentation of customer conversations in our electronic medical history • Control of the services recorded according to TARDOC • Forwarding of medical inquiries to the health consultants • Triage of incoming calls (agency, partner practices, internal contact persons) • Processing of the shared email inbox • Answering insurance-related questions based on internal guidelines • Collaboration in a dynamic and committed team What distinguishes you ### • Completed commercial training • Initial professional experience in an insurance company, in a call center or in the healthcare sector • Joy in customer contact and customer advice on the telephone, characterized by a high customer and service orientation • Good IT user knowledge and joy in working with modern information and communication technologies • You count teamwork, communication, initiative and empathy among your strengths • You enjoy helping to shape your job, being able to co-decide and contributing ideas for improvements and have no fear of taking responsibility and making decisions • Readiness and flexibility for shift work, santé24 is there for SWICA customers in four languages 24 hours a day, 365 days a year • Impeccable German skills (native speaker level) as well as very good knowledge of French and Italian are required Your place of work ### Zürcherstrasse 31, 8401 Winterthur