Customer Service & Sales Back Office Key Accounts 100%

Customer Service & Sales Back Office Key Accounts (DE/FR) 100% Würth AG supplies craftsmen of all industries with quality products and coordinated system solutions around the workshop, warehouse, and on the go. The diverse range includes over 150,000 articles: from screws, dowels, and fittings to tools, machines, chemical-technical products, and occupational safety to vehicle equipment and warehouse management. Since 1945, proven and already at home in Switzerland since 1962, Würth AG offers customized solutions with the goal of making everyday life easier for its partners. Würth AG, based in Arlesheim (BL), is a company of the globally active Würth Group. Direct customer contact with a focus on processing, coordination, and service without sales responsibility. In this role, you are a central operational contact person in the sales back office and support the care of our Key Accounts in day-to-day business. You are in direct contact with customers and work closely with Key Account Managers, field sales, and internal interfaces. The focus is on processing, coordination, and professional customer service - not on sales or acquisition. Tasks Clear delimitation: This position is not a sales or acquisition function. There is no sales responsibility and no sales pressure. Direct customer contact in day-to-day operations in close cooperation with Key Account Managers and field sales Support for customer service in processing, coordination, and clarification of customer inquiries Independent processing of offers, orders, and complaints within the defined framework Telephone and written communication with customers in German and French Coordination between customers, sales, and internal interfaces Creation of evaluations and reports Occasional participation in customer meetings together with sales Requirements Completed commercial or technical training or comparable further education with corresponding professional experience Several years of experience in sales back office or customer service Very good German and good French language skills Secure handling of MS Office, SAP an advantage Structured and independent way of working We offer Home office: Up to three days a week Work-life balance: Working time of 40 hours per week and 5 weeks of vacation Various team events Flat hierarchies: Independent work in teams with strong team spirit Familiar, open, and uncomplicated working environment with short decision-making paths Your contact Doron Hurni, HR Business Partner jpide0b912djm jit0727jm jiy26jm